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Cresta announces enhanced AI features for intelligent contact centers
Generative AI Applications
Nov 7, 2023
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Generative AI Applications

Generative AI Applications

Nov 7, 2023

Cresta announces enhanced AI features for intelligent contact centers

Product updates

  • Cresta, a company that provides AI solutions for intelligent call centers, has unveiled new enhancements to its AI modules: Cresta Outcome Insights, Cresta Knowledge Assist, and Cresta Opera.

  • These upgraded AI capabilities are designed to facilitate data-driven decision-making, boosting customer interaction productivity and effectiveness.

  • Cresta's AI enhancements offer several key features, including improved personalization to assist leaders in achieving outcomes at team and individual levels, detection of multiple behaviors, outcome inference even when data is unavailable or isolated, question-and-answer extraction in real-time, and advanced connectors to popular systems like Sharepoint and Salesforce. 

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