Microsoft introduced Copilot in Dynamics 365 Guides at Microsoft Ignite 2023. The tool combines GenAI with mixed reality to assist frontline workers in industrial settings, enabling them to complete complex tasks and resolve issues more efficiently.
Copilot in Dynamics 365 Guides offers several capabilities: 1) Point and Ask Guidance, allowing workers to interact with their environment and receive answers to their queries through holograms; 2) Spatial Content Generation, which simplifies the creation of mixed reality content; 3) Step-by-Step Assistance, providing detailed guidance through speech, text, or 3D holograms; 4) On-demand Information, connecting to IoT sensors for real-time data access; 5) Expert Knowledge Integration, utilizing previous expert activity for guidance; and 6) Streamlined Documentation, enabling voice-based progress reporting.
Analyst QuickTake: The update will help Microsoft stand out from other players in the space focusing on remote assistance software, such as TeamViewer . The update also comes in despite reported layoffs affecting its mixed reality division in February 2023 . Additionally, the company announced the addition of video calls to its HoloLens mixed reality headset via its Dynamics 365 Guides platform in April 2023 .
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