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Bunq launches GenAI chatbot for enhanced user banking experience
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Dec 19, 2023
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Dec 19, 2023

Bunq launches GenAI chatbot for enhanced user banking experience

Product updates

  • Bunq, a Dutch neobank providing digital banking services to individuals and businesses, has launched a GenAI chatbot called Finn, which leverages advanced models from OpenAI, Meta, and Google to replace the search function in the Bunq app.

  • Finn features a chat-style interface allowing users to inquire about their finances, from spending habits to account details. Additionally, it can merge data to address queries beyond transactions, such as recalling specific locations or expenses at particular places.

  • Bunq currently serves 11 million users across the EU and has recorded a deposit growth rate of 55% since July 2023, reaching EUR 7 billion as of December 2023.

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