ServiceNow has partnered with Microsoft to leverage its GenAI capabilities. ServiceNow's Now Assist will be integrated with Microsoft's Copilot, combining two AI assistants for business enterprises.
The partnership aims to streamline productivity tasks and provide seamless support to employees by integrating Now Assist and Microsoft Copilot. The AI integration will enable smart hand-offs for employee requests between ServiceNow and Microsoft Teams, facilitating support issues and other tasks.
The collaboration will also allow employees to create Microsoft documents via ServiceNow prompts. The integration seeks to revolutionize workplace productivity and will be accessible in fall 2024.
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