Expedia is preparing to introduce "Romie," a new AI assistant designed to strengthen features such as search, itinerary building, trip planning, and providing live updates like flight delays.
Romie, built using in-house and OpenAI models, assists users in searching for hotels, creating travel itineraries, and making minor adjustments. Users can access the bot through iMessage or WhatsApp. Additional features include a smart search option that allows users to describe desired hotel features rather than selecting filters.
The company is testing these features with a limited audience through its EG Labs program.
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