Virtual care provider Transcarent has launched WayFinding, a platform that merges AI technology with human assistance to help users navigate health-related matters.

WayFinding simplifies an individual's healthcare journey by providing personalized advice, aiding in benefits navigation, offering clinical guidance, and ensuring the availability of virtual and local in-person care options. The key attributes of WayFinding include its tailored user experience, benefits navigation system, clinical guidance assistance, and digital plus in-person care module.

Transcarent asserts that WayFinding not only provides members detailed insights into healthcare options, personalized guidance, and access to healthcare on demand, but it also holds benefits for employers. It increases employees' efficiency and effectiveness in using benefits and reduces the load on HR and benefits teams by eliminating the need to answer basic healthcare inquiries.