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Sabre Hospitality launches GenAI-backed SynXis Concierge.AI tool to improve hotel customer service
Travel Tech
Jun 18, 2024
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Jun 18, 2024

Sabre Hospitality launches GenAI-backed SynXis Concierge.AI tool to improve hotel customer service

Product updates

  • Sabre Hospitality launched SynXis Concierge.AI, a GenAI tool to enhance hotel customer service.

  • SynXis Concierge.AI is designed to provide detailed and accurate responses to hotel queries. Initially, Sabre's customer care and delivery team is using it to assist with hotel customer contacts.

  • Sabre plans to integrate SynXis Concierge.AI into its community portal and explore its potential application within existing products to improve efficiency and drive conversions. The company believes that GenAI represents a significant technological advancement for the hospitality industry, enabling improved operational efficiency and personalized guest experiences.

  • Analyst QuickTake: This is among Sabre’s latest developments in incorporating AI to enhance its offerings. The solution will complement its “Lodging AI” tech ( August 2023 ), offered as part of its travel AI suite to enhance hotel attachment rates and personalized lodging options.

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