Sabre Hospitality launched SynXis Concierge.AI, a GenAI tool to enhance hotel customer service.
SynXis Concierge.AI is designed to provide detailed and accurate responses to hotel queries. Initially, Sabre's customer care and delivery team is using it to assist with hotel customer contacts.
Sabre plans to integrate SynXis Concierge.AI into its community portal and explore its potential application within existing products to improve efficiency and drive conversions. The company believes that GenAI represents a significant technological advancement for the hospitality industry, enabling improved operational efficiency and personalized guest experiences.
Analyst QuickTake: This is among Sabre’s latest developments in incorporating AI to enhance its offerings. The solution will complement its “Lodging AI” tech ( August 2023 ), offered as part of its travel AI suite to enhance hotel attachment rates and personalized lodging options.
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