Lightspeed Voice, a provider of communication solutions, has launched NOVA (Next-Generation Office Virtual Assistant), an AI platform for business communications.
NOVA's key features include full call transcription, comprehensive call summaries, sentiment analysis, and workflow automation. The platform automatically analyzes callers' and recipients' sentiments and streamlines operations through enhanced integrations with third-party systems. The company claims that NOVA enables businesses to automate workflows and extract actionable insights from every engagement.
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