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Product updates
Insightly launches new customer service product
SME CRM
Sep 21, 2021
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Sep 21, 2021

Insightly launches new customer service product

Product updates

  • Insightly, a developer of a cloud-based CRM and Marketing platform for SMEs, introduced a new customer service and support ticketing product, “Insightly Service”. The product helps organizations resolve customer issues by sharing important customer insights across relevant departments in real-time, which allows the customer-facing teams to engage in informed customer interactions.

  • Backed by AI algorithms, Insightly Service can also generate customer satisfaction scores through real-time analysis of each customer interaction (including comments, posts, votes, reviews, and feedback). This enables the organizations to take targeted proactive measures to improve customer satisfaction.

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