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    <li>
      <p>
        SuperOffice, announced the launch of a comprehensive platform that merges customer service with the core CRM features. The combined solution includes features that provide access to all customer interactions, purchase history, quotes, and service requests.
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    </li>
  </ul>
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  <p>
    <a href="https://www.superoffice.com/news/company-news/new-generation-customer-service-software/">
      Press release
    </a>
  </p>
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SME CRM

INCUMBENTS_PRESENT

PROMINENT_CATEGORY

<div>
 <p>SuperOffice has launched a comprehensive platform that integrates customer service with core CRM features. This combined solution offers access to all customer interactions, purchase history, quotes, and service requests.</p>
 
</div>

SuperOffice integrates customer service software with CRM

DISRUPTOR_PRESENT

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 <p><b>New product</b></p>
 <ul>
   <li><p><a href="https://sp-edge.com/companies/179467">Weave</a> enhanced its platform with an AI-driven voicemail transcriptions solution that automatically transcribes voicemails from patients. (October 30, 2023; <a href="https://www.getweave.com/weave-introduces-ai-driven-voicemail-transcriptions-for-healthcare-providers/">Company press release</a>)</p></li>
   <li><p><a href="https://www.pipedrive.com/en/newsroom/pipedrive-reveals-its-evolved-customer-driven-2023-product-roadmap-to-help-small-businesses-grow">Pipedrive</a> announced the beta launch of an AI-powered sales assistant that analyzes the user’s sales pipeline and activities to provide actionable recommendations. In addition, the firm announced the launch of a unified sales inbox and an AI-powered smart app recommendation, which recommends the most relevant apps on the Pipedrive marketplace for a customer’s business. (October 18, 2023; <a href="https://www.pipedrive.com/en/newsroom/pipedrive-unveiled-ai-powered-sales-assistant-to-significantly-boost-sales-performance">Company press release</a>)</p></li>
   <li><p><a href="https://sp-edge.com/companies/153584">Superoffice</a> announced that it plans to launch new AI-powered features. These include embedding ChatGPT into the SuperOfficeCRM platform and developing plugins to embed Microsoft 365 and other third-party “copilots” into its platform. (October 10, 2023; <a href="https://www.superoffice.com/news/insights/generative-ai/">Company press release</a>)</p></li>
 </ul>
</div>

All Updates

SuperOffice integrates customer service software with CRM

Monthly News Summary (October 2023)

Monthly News Summary (April 2023)

SME CRM

SuperOffice integrates customer service software with CRM

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