<div>
 
 New product/service launch
 
 <ul>
 <li>
 
 <a href="https://sp-edge.com/companies/179467">
 Weave
 </a>
 enhanced its payment suite with the addition of Scan to Pay to enable health care payments via QR code. (August 29, 2023; 
 <a href="https://www.getweave.com/weave-introduces-scan-to-pay-to-payment-suite/">
 Press release
 </a>
 )&nbsp;
 
 </li>
 <li>
 
 <a href="https://www.freshworks.com/freshworks-unveils-ai-powered-customer-service-suite-with-freddy-generative-ai-integration/">
 Freshworks
 </a>
 launched an integrated customer service suite, which unites its conversational messaging (Freshchat) and automated ticketing management (Freshdesk) solution. The solution features Freshworks&rsquo; GenAI technology, Freddy AI, which powers its self-service bots to automate and personalize customer service. (August 03, 2023; 
 <a href="https://www.freshworks.com/freshworks-unveils-ai-powered-customer-service-suite-with-freddy-generative-ai-integration/">
 Press release
 </a>
 )&nbsp;
 
 </li>
 <li>
 
 <a href="https://sp-edge.com/companies/179467">
 Weave
 </a>
 announced the launch of Email Assistant, an AI-powered email marketing automation solution for healthcare providers. The tool enables users to create personalized email marketing campaigns to improve patient engagement and increase awareness. (August 1, 2023; 
 <a href="https://www.getweave.com/weave-launches-ai-driven-email-marketing-tool-for-healthcare-providers/">
 Press release
 </a>
 )&nbsp;
 
 </li>
 </ul>
 
 Partnerships
 
 <ul>
 <li>
 
 <a href="https://www.pipedrive.com/en/newsroom/pipedrive-reveals-its-evolved-customer-driven-2023-product-roadmap-to-help-small-businesses-grow">
 Pipedrive
 </a>
 announced a partnership with RapidVerify to integrate the firm's identity verification solution to Pipedrive&rsquo;s CRM platform. The new integration is expected to provide real-time verification and help mitigate potential risks of fraud. (August 29, 2023; 
 <a href="https://www.pipedrive.com/en/newsroom/pipedrive-and-rapidverify-launch-new-integration-to-streamline-income-and-identity-verification">
 Press release
 </a>
 )
 
 </li>
 </ul>
 
 
</div>

Old CRMs were complicated, expensive, and limited. Simpler, cheaper CRMs targeting SMEs have arrived.

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Weave has added a feature called Scan to Pay to its payment suite, allowing health care payments to be made via QR code. Freshworks has launched an integrated customer service suite that combines its conversational messaging and ticketing management solutions, featuring its GenAI technology. Weave has also introduced an AI-powered email marketing automation solution for healthcare providers. In terms of partnerships, Pipedrive has partnered with RapidVerify to integrate an identity verification solution into its CRM platform, offering real-time verification and fraud prevention.

Monthly News Summary (August 2023)

Monthly News Summary (July 2023)

Monthly News Summary (June 2023)

Monthly News Summary (April 2023)

Monthly News Summary (March 2023)

Monthly News Summary (February 2023)

Monthly News Summary (January 2023)

Act! launches its CRM solution in the UK to cater to SMBs

Insightly joins Intuit’s QuickBooks solutions provider program to integrate its CRM platform with QuickBooks accounting solutions

Weave partners with Patterson Veterinary. to expand its solutions for Veterinary services

All Updates