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        SuperOffice, announced the launch of a comprehensive platform that merges customer service with the core CRM features. The combined solution includes features that provide access to all customer interactions, purchase history, quotes, and service requests.
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  <p>
    <a href="https://www.superoffice.com/news/company-news/new-generation-customer-service-software/">
      Press release
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SME CRM

INCUMBENTS_PRESENT

PROMINENT_CATEGORY

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 <p>SuperOffice has launched a comprehensive platform that integrates customer service with core CRM features. This combined solution offers access to all customer interactions, purchase history, quotes, and service requests.</p>
 
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SuperOffice integrates customer service software with CRM

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 <p>Nimble has revealed a collaboration with PhoneBurner, a platform that accelerates sales, to integrate outbound calling services into its CRM. This alliance intends to streamline sales procedures and boost the productivity of sales teams.</p> 
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Nimble partners with PhoneBurner to improve productivity for sales teams

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 <p>Pipedrive has launched Pipedrive AI, a suite of AI tools operating on both OpenAI and Pipedrive's AI software. This suite boasts features such as an AI-based sales assistant, AI-generated email drafting, AI email summarization, AI-driven app suggestions, and an artificial intelligence enhanced Marketplace search.</p>
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Pipedrive launches AI features for improved sales efficiency

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 <p>Weave has entered into a partnership with Shepherd for an integration with its cloud-oriented veterinary practice management software. This collaboration would allow veterinary practices to utilize several features such as daily automatic updates from the Shepherd database to Weave, a call pop function for more customized client communication, reminders for appointments and vaccinations, alongside unique features like birthday wishes.</p>
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Weave integrates with Shepherd for Veterinary Practice Management

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 <p>Weave has improved its integration with DrChrono by EverHealth, a top electronic health record provider, to simplify business operations for healthcare providers. This updated integration introduces features like automated data sync, call pop, missed-call text, email marketing tools, digital forms, online scheduling and payment functions.</p> 
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Weave expands integration with DrChrono by EverHealth to improve patient experiences

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 <p>Weave, a customer relationship management platform, has declared its integration with Athenahealth, a software and service provider for medical groups. This alliance promises to allow health care providers to perform their functions more efficiently and enhance patient engagement tactics. A few features from Weave's platform include automatic data synchronization, call pop, missed call text, and email marketing strategies.</p>
 
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Weave integrates with Athenahealth to improve patient experiences

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 <p>Keap, a CRM, sales and marketing provider to Small and Medium Enterprises (SMEs) is introducing upcoming features and solutions for improved automation and customer services. The first is the Solution Launchpad in Alpha phase testing, designed for sharing Keap features. The second is Keap Pay, a payment solution embedded for streamlining marketing campaign automation, invoices, and automated payments. Keap Pay is set to be launched for US customers in April.</p>
 
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Keap unveils upcoming products to drive business automation and customer experiences

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 <p>Swiftpage's CRM platform, Act!, recently announced the appointment of Andrew Kane as CFO. Kane's background is rooted in consultancy and private equity. Previously, he worked with SFW Capital Partners where he was involved with investments covering software, information and technology companies, including Act!.</p>
 
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Act! appoints Andrew Kane as CFO

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  <p>Attentive.AI, a company specializing in developing workflow automation systems for landscaping and construction small and medium-sized enterprises (SMEs), has successfully raised USD 7 million in a Series A funding round. The round was primarily led by Vertex Ventures Southeast Asia and India. Attentive.AI intends to use this newly acquired funding to extend its operational focus towards the construction sector.</p>
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Attentive.AI raises USD 7 million in Series A funding to broaden focus for workflow automation solutions

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 <p>Keap has introduced a mobile application called "Keap Community" designed to serve as a networking platform for its customers and partners. Besides networking, the app also provides other benefits such as access to industry experts, exclusive virtual events only available to the community, and also early updates access.</p>
 
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All Updates

SuperOffice integrates customer service software with CRM

Nimble partners with PhoneBurner to improve productivity for sales teams

Pipedrive launches AI features for improved sales efficiency

Weave integrates with Shepherd for Veterinary Practice Management

Weave expands integration with DrChrono by EverHealth to improve patient experiences

Weave integrates with Athenahealth to improve patient experiences

Keap unveils upcoming products to drive business automation and customer experiences

Act! appoints Andrew Kane as CFO

Attentive.AI raises USD 7 million in Series A funding to broaden focus for workflow automation solutions

Keap launches community mobile app to connect customers with partners

SME CRM

SuperOffice integrates customer service software with CRM

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