DXwand offers DXP, a platform of multilingual digital assistants and chatbots that help businesses streamline customer service interactions and automate processes while extracting valuable business insights from their knowledge base. It offers a unified conversational search across unstructured data, enterprise knowledge and existing systems, streamlined data processing to automate interactions from knowledge retrieval from data repositories to updating through chat, and simplifying regulatory adherence. It reportedly offers improved accuracy by combining LLMs and traditional NLP techniques and claims to reduce customer response times by up to 90%.
The platform is particularly notable for its ability to understand terminology in Arabic and English, making it a valuable tool for businesses in regions where these languages are prevalent.
The company targets functions in HR, legal, customer service, operations, and technology in various industries, including financial services, healthcare, education, telecom, news and media, and government.
Key customers and partnerships
As of April 2024, DXwand has assisted over 200 clients.
Funding and financials
DXwand raised USD 4 million in a Series A funding round led by UAE's Shorooq Partners and Cairo-based Algebra Ventures in January 2024 to expand its efforts in the MENA region and accelerate its R&D endeavors.
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