Chatwoot

Chatwoot offers a centralized inbox that allows businesses to connect communications across various channels, including social networks, email, and messaging apps, under one platform. Its features include a live-chat tool, chatbots, and third-party integration with Shopify, Slack, and Stripe. The open source nature of Chatwoot’s platform could be attractive to privacy-conscious businesses since user data remains within its own infrastructure. In addition, Chatwoot claims its differentiating factor is the flexibility it offers to incorporate different data models from industries such as healthcare and insurance. As of August 2021, it served more than 1,000 companies globally.

The company’s monetization model provides businesses the option to retain full data control and self-host or opt for the Chatwoot hosted offering. Both options offer freemium and paid plans starting at USD 19 per user per month.

In August 2021, Chatwoot raised USD 1.6 million in seed funding. The round included participation from Goat Capital, Y Combinator, Uncorrelated Ventures, and Hack VC. The fresh funds are expected to be funneled toward product development.