AirHelp

AirHelp is a company that specializes in helping air passengers obtain compensation for various flight disruptions, including delays, cancellations, and overbookings. Its primary focus revolves around enforcing air passenger rights, particularly those outlined in the European Union's Regulation EC 261/2004. Additionally, AirHelp assists with claims under regulations such as the Montreal Convention, US and Brazilian laws, and airline-specific policies.

The company operates on a "no win, no fee" basis, meaning passengers only pay AirHelp's service fee if their claim is successful. The fee is typically 35% of the compensation amount, with an additional 15% legal action fee if the case requires legal proceedings. AirHelp's streamlined process involves submitting flight details, assessing eligibility, gathering necessary documentation, negotiating with airlines, and, if needed, pursuing legal action.

By leveraging a vast database of flight disruption data, automated assessment tools, and a team of legal experts, AirHelp aims to simplify the compensation claim process for passengers, saving them time and effort while maximizing their chances of receiving the compensation they are entitled to under applicable regulations.

Key customers and partnerships

AirHelp serves air passengers globally, assisting with claims related to flights operated by airlines based in the European Union, as well as flights to or from the EU. Additionally, the company handles claims involving US, Brazilian, and Canadian regulations, as well as airline-specific policies in certain regions.

Over the years, AirHelp has built partnerships with various online travel agencies and airlines, facilitating the submission of claims on behalf of their customers or passengers. For example, AirHelp has a business relationship with Travelocity, where the online travel agency refers customers to AirHelp for assistance with flight compensation claims.