Serenity Engage is a group messaging platform focused on increasing the productivity of senior care teams. The product is HIPAA (Health Insurance Portability and Accountability Act) compliant and connects care providers, staff, and family on a single conversational platform. The platform includes broadcast services and updates on activities at community centers, real-time feedback including surveys on care providers, appreciation posts that family members can share with the external care team, collaboration, and up-to-date information for the entire care team.
The messaging platform is built for senior living, memory care, hospice, home health care. The company has also partnered with Eden Alternative, an international non-profit, that focuses on quality of life for elders and care providers.
The company claims that its service can generate annual cost savings greater than USD 50,000/ per elderly care team.
Key customers and partnerships
In April 2022, the company partnered with Amazon to integrate its offerings with Amazon’s senior living solution Alexa Smart Properties. By combining Serenity’s platform with Alexa’s voice AI and video technology, the solution will serve as a digital attendant that can assist with tasks such as making calls, setting appointments and reminders, and being able to access caregivers.
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