Lucidworks

Lucidworks is an AI-powered search and experience company that specializes in developing cloud-native search platforms and solutions. The company's flagship product, Fusion, helps marketers discover optimal messaging and content to serve individuals based on search and click behavior. In January 2022, Lucidworks launched Springboard, a cloud-native search platform designed for easy setup and scalability. The first application available on Springboard was Connected Search. Lucidworks' core offering is the Connected Experience Cloud (CXC), which captures signals and context from user interactions across various channels to understand customer intent and deliver personalized experiences. CXC is applied in commerce, customer service, and workplace settings to improve product discovery, increase conversions, enhance customer support, and streamline knowledge management for employees. The platform uses AI and machine learning to predict user behavior and provide relevant search results and recommendations. Lucidworks' solutions are designed to break down insight silos and make customer data actionable across different workflows within an organization.

Key customers and partnerships

Lucidworks' customer base includes several prominent brands across various industries. Lenovo, a major technology company, has reported significant improvements in customer engagement and conversion rates worldwide after implementing Lucidworks' AI-powered search solutions. Morgan Stanley, a leading financial services firm, utilizes Lucidworks' technology to unify content across channels used by clients and financial advisors. The company has also partnered with Google to integrate DialogFlow with Lucidworks Fusion's Smart Answers, creating a comprehensive conversational solution that combines AI-powered speech-to-text, dialog flow design, and semantic search capabilities.