Napo is a UK-based pet insurance provider for cats and dogs via an online portal. Its insurance covers accidents, illnesses, dental work, behavioral treatment, and third-party liability. In addition, it covers advertising and reward expenses if the pet goes missing, treatments during vacations abroad, as well as costs incurred if the pet dies–such as the cost of cremation. It provides annual coverage of up to GBP 16,000 (USD 19,300) per pet with a one-time flat deductible of GBP 75. Customers can claim using its online portal or request the company to pay veterinarians directly through its vet portal. As of November 2022, the company had insured more than 35,000 pets.
In addition, the company provides 24/7 free online (video) vet health consultations and other resources such as health prevention information, expert-led live classes to train pets, and counseling sessions if the pet dies.
Funding and financials
In November 2022, Napo raised GBP 15 million (~USD 17.6 million) in a Series A funding round led by DN Capital. It had planned to use the fresh capital to increase the scale and speed of its product rollout.
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