Glean offers an AI-powered enterprise search and knowledge discovery platform to improve workplace productivity. Its products include;
1) Workplace Search: Allows employees to look up documentation, instructions, and data points using simple language queries
2) Assistant: A digital assistant that answers questions by understanding company’s content, internal language, people, and relationships
3) Platform: A no-code tool to develop custom GenAI apps by integrating with more than 100 enterprise datasources
4) Knowledge Management: A tool that brings all company knowledge together providing answers to frequently asked questions
5) Work Hub: A platform to share important news and updates, streamlining communication
6) Connectors: A tool that enables connection of over 100 apps via native, push API, and web history-based connectors with real-time sync.
The company introduced Glean Chat in June 2023, a ChatGPT-like interface that can summarize business documents and help engineers with coding tasks.
Glean uses vector search and LLMs trained on an organization’s knowledge articles to provide responses to natural language queries. The platform continuously learns an organization’s language and contexts and updates itself automatically to provide relevant information. The company targets various use cases including engineering, sales, support, and HR.
Key customers and partnerships
As of June 2023, Glean served over 100 customers, including Databricks, Grammarly, Duolingo, Canva, Okta, and Plaid.
In January 2023, the company partnered with Google Cloud to make its products available on the Google Cloud Marketplace and in March 2024, it partnered with NVIDIA to enable its customers to use NVIDIA NIM and choose from a variety of language models to self-host on their own infrastructure. It has also partnered with cloud tech company DoiT in September 2023 to manage cloud costs better.
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