GXO Logistics

GXO Logistics is a global logistics solutions provider specializing in ecommerce and omnichannel retailing. The company operates over 900 highly automated warehouses with approximately 100,000 employees. GXO offers a range of services including inventory management, white-glove services, and efficient order fulfillment. The company's technology-driven approach is evident in its commitment to automation, with about 30% of its revenues generated from automated warehouses, significantly higher than the industry average of 5%. This automation capability allows GXO to process up to 300 units per hour in automated facilities, compared to 50 units in manually operated warehouses. GXO's service portfolio extends to order orchestration, secure payment processing, fraud management, and customer care, particularly for high-end brands. The company generates approximately 60% of its revenues from Europe and 30% from the US, with a focus on sectors such as ecommerce, food and beverage, packaged goods, and industrial manufacturing. In September 2023, GXO announced its acquisition of PFSweb, a high-end ecommerce order fulfillment platform, for an enterprise value of about USD 142 million, marking its first US-based acquisition.

Key customers and partnerships

GXO Logistics has established partnerships with several notable companies across various industries. The company has been working with MYXfitness since its launch in 2019, managing all of its warehousing needs. In December 2021, GXO announced the opening of an 86,000-square-foot distribution center in Atlanta to support MYXfitness's growing ecommerce demand. GXO has also expanded its business with well-known companies such as Saks and Abercrombie & Fitch. Other key customers include L'Oréal US, Champion, Pandora, and the US Mint. The company's services are supported by a network of 11 distribution centers across North America, Belgium, and the UK, with North America accounting for 80% of its operations.