Kanguro

Kanguro seamlessly connects Spanish speaking Americans with insurance coverage for all furry friends and family members (cats & dogs).

Launched in 2021, Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.&nbsp;

Pet ownership is at an all time high in the United States and the pet care economy is booming.

Pet Care Tech

Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.

New insurance models are disrupting a centuries-old industry with a focus on personalization and convenience

InsurTech: Personal Lines

Launched in 2021, Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.The company provides insurance for up to five pets per person, which covers diagnostics, medications, and procedures, while its preventive and wellness offering covers routine checkups and vaccines. Kanguro claims customers can reimburse their claims upto 90% by just sending a picture of the bill from a licensed veterinarian.The company offers pet insurance as a managing general agent, with the insurance policies underwritten by Cimarron Insurance. As of August 2022, the company’s policies were available in more than 17 states including Florida, Texas, Arizona, and Colorado, with plans to expand to other states.Kanguro has also created a community for its members to discuss details relating to pets and set up playdates. It also claims to donate part of its earnings to organizations such as pet shelters and global warming foundations.Key customer and partnershipsAs of April 2023, it had sold over 1,000 policies.Kanguro partnered with Cloud Insurance to accelerate its speed to market by developing end-to-end digital infrastructure for its pet insurance.

Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.The company provides insurance for up to five pets per person, which covers diagnostics, medications, and procedures, while its preventive and wellness offering covers routine checkups and vaccines. Kanguro claims customers can reimburse their claims upto 90% by just sending a picture of the bill from a licensed veterinarian.The company offers pet insurance as a managing general agent, with the insurance policies underwritten by Cimarron Insurance. As of August 2022, the company’s policies were available in more than 17 states including Florida, Texas, Arizona, and Colorado, with plans to expand to other states.Kanguro has also created a community for its members to discuss details relating to pets and set up playdates. It also claims to donate part of its earnings to organizations such as pet shelters and global warming foundations.Additionally, Kanguro offers <a href="https://sp-edge.com/updates/28564">renters insurance</a> (launched in April 2024) using an AI-powered policy creation tool for personalized cover.Key customer and partnershipsAs of April 2023, it had sold over 1,000 policies.Kanguro partnered with Cloud Insurance to accelerate its speed to market by developing end-to-end digital infrastructure for its pet insurance.

<div>
 
 Root Insurance is a full-stack insurance provider focusing on usage-based automobile insurance. The company offers a mobile app that collects data on driving speeds, braking patterns, and driving times using smartphone sensors, and applies artificial intelligence (AI) and predictive models to offer a personalized premium to the customer. The company claimed that the latest model utilizes double the proprietary data, demonstrating 17% greater predictive capabilities than the previous model. Moreover, the app incentivizes safe driving by providing greater insight into one&rsquo;s driving patterns and issuing additional discounts for improved driving behavior. Root allows customers to file claims directly through the mobile app. As of January 2024, Root held a carrier license in 48 states and offered automobile insurance in 31 states.
 
 In July 2019, Root launched its renters&rsquo; insurance product and expanded to homeowners insurance in May 2020. The homeowners&rsquo; insurance is provided through a partnership with Homesite Insurance, a Boston-based property and casualty insurer that will underwrite any homeowners insurance policies issued by Root. As of January 2024, the company&rsquo;s renters&rsquo; insurance product was available in 18 states.
 
 
 Key customers and partnerships
 
 
 Root had 259,522 policies in force as of September 2023.
 
 
 Root entered into a partnership with Carvana in July 2022, to offer usage-based auto insurance policies on the latter&rsquo;s used-car online platform.
 
 
 In addition, it had also collaborated with other players in the insurance space to optimize and digitize its insurance services.In January 2021, Root partnered with Tractable, a UK-based provider of AI-based solutions, to leverage its AI Subro solution to optimize Root&rsquo;s end-to-end claims process, starting with subrogation, where two insurance carriers negotiate the division of expenses when multiple parties are involved in a claim. It also partnered with CCC Intelligence Solutions in February 2023, to use its first-party casualty solution to streamline and digitize first- and third-party casualty claims through a single digital workflow.
 
 
 Funding and financials
 
 
 In October 2020, Root sold 26.8 million shares in its initial public offering (IPO), raising USD 724.4 million in the process at a valuation of USD 6.8 billion. In 
 <a href="https://sp-edge.com/updates/8089">
 January 2022
 </a>
 , Root received a five-year term loan of USD 300 million from BlackRock Financial Management (BlackRock) to extend its debt maturity and improve its liquidity position.
 
 
 For the full year of 2022, Root reported total revenue of USD 310.8 million (down 10.0% YoY), while its net losses improved to USD 297.7 million from a loss of USD 521.1 million in 2021. Its gross loss ratio improved to 82.1% from 86.0% in 2021.
 
</div>

Root Insurance

<div>
 
 Hippo is a digital homeowner insurance provider. The company offers its homeowner policies online, with each policy accompanied by a complementary smart home monitoring system that will help identify risks proactively. It provides coverage using a combination of machine learning, satellite imagery, and other public records and actively reviews for any changes to the property overtime.
 
 
 Hippo also provides home insurance to buyers of newly built homes that is directly integrated to the digital mortgage and title process through its Builders business. Further, it launched 
 <a href="https://sp-edge.com/updates/16051">
 Hippo Builder Insurance Agency (HBIA)
 </a>
 in January 2023, to allow builders of all sizes to partner with HBIA to send leads of homeowners in return for a fee.
 
 
 The company also offers an on-demand homecare and maintenance app (Hippo Homecare) which it launched in 2019 following the acquisition of Sheltr, a home maintenance platform, during the same year. It also launched &ldquo;Book a Pro'' feature within its mobile app in Q4 2022, which allows homeowners based in Texas to connect to home improvement professionals as well as message its Hippo&rsquo;s own home care experts to get advice. Hippo also plans to roll-out this feature to other states in the future.
 
 
 In June 2020, Hippo entered into an agreement to acquire long-time insurance partner Spinnaker Insurance Company, which is a property and casualty insurer registered in all 50 states, for an undisclosed amount. The acquisition was expected to help the company expand its geographical reach. The company&rsquo;s homeowner offering was available in 40 states as of January 2023.
 
 
 Key customers and partnerships
 
 
 Hippo had 332,000 customers as of September 2022, and it claimed nearly 75% of its new customers were Gen B.
 
 
 The company partnered with property and casualty risk intelligence company, 
 <a href="https://sp-edge.com/updates/17629">
 Opterrix in April 2023
 </a>
 , to leverage its real-time data on severe weather events to identify at-risk policyholders and improve its claims management capabilities.
 
 
 Funding and financials
 
 
 In November 2020, Hippo raised USD 350 million from Mitsui Sumitomo Insurance company. The company expects to use this funding to support its national expansion plans and also evaluate acquisition opportunities to grow inorganically.
 
 
 For FY2022, the company recorded total generated premiums of USD 811.1 million, which was up 33.8% YoY. Its gross loss ratio improved 62 percentage points to 76% during the year, while its net loss improved 10.2% YoY to USD 333.4 million.
 
</div>

Hippo Insurance

Clearcover is a fully digital automobile insurance provider that offers insurance coverage and claims filing using online channels along with other value-added services such as roadside assistance. The company leverages AI and machine learning models to provide personalized pricing to its customers and validate claims. The company states that it can handle 96% of all claims virtually. Clearcover also launched a <a href="https://sp-edge.com/updates/27767">GenAI-powered claims intake tool</a> to navigate a conversation-driven experience after First Notice of Loss (FNOL) to collect information about an accident. The tool available through its mobile app includes a claims assistant and a real-time customer question resolution feature. It plans to incorporate the tool into its agent portal and website in the future.Clearcover also uses an application programming interface (API) to offer embedded car insurance. This powers <a href="https://sp-edge.com/updates/21232">Choice, </a>an end-to-end embedded auto insurance solution that allows brands to provide auto insurance policy options from various carriers to their customers.As of January 2024, Clearcover offered its policies in 19 states in the US.&nbsp;For FY2022, the company generated total direct premiums written of USD 140.7 million (up 79% YoY) and recorded USD 61.4 million in net premiums earned. Its net losses amounted to USD 38.7 million for the year, while its loss ratio and combined loss ratios stood at 115% and 158%, respectively.Key customers and partnershipsClearcover partnered with claims management solution vendor Snapsheet (May 2020) to fully digitize its own claims function from First Notification of Losses (FNOLs) to disbursements. It also partnered with ServiceUp (<a href="https://sp-edge.com/updates/32888">April 2024</a>), a technology company specializing in automotive repairs, to improve the car repair experience for insurance claims.Moreover, it collaborated with Experian to offer car insurance on the latter’s insurance comparison site (<a href="https://sp-edge.com/updates/18045">April 2023</a>). This was part of Clearcover’s strategy to expand its distribution channels.

Clearcover

<div>
 
 Kin offers digital homeowners insurance with personalized policies featuring premiums determined based on an assessment of the property that includes more than 10,000 data points from sources such as property records, government records, and satellite imagery.&nbsp;
 
 
 The company launched its insurance carrier, the Kin Interinsurance Network, in 2019, which operates as a reciprocal exchange (a form of insurance where underwriting profits are shared with customers). As of May 2024, it had a presence in Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, South Carolina, Virginia, and Texas.
 
 
 In December 2021, Kin acquired an inactive insurance carrier with licenses in 43 states. This acquisition was part of Kin's plan to expand its operations to most US states.
 
 
 Key customers and partnerships
 
 
 As of February 2024, it served over 115,000 policyholders.
 
 
 The company has partnered with Kangaroo, a smart home tech provider, to offer its customers free home security solutions. Additionally, it has collaborated with Cape Analytics, a property analytics provider that utilizes geospatial imagery for property intelligence, and Snapsheet, a claims management platform provider, to automate their internal processes.
 
 
 Funding and financials
 
 
 Kin Insurance was set to go public through a merger with Omnichannel Acquisition Corp., a special-purpose acquisition company (SPAC) in a transaction that valued the company at over USD 1 billion. However, this was terminated in January 2022, citing unfavorable market conditions.&nbsp;&nbsp;
 
 
 In February 2024, the company received USD 15 million 
 <a href="https://sp-edge.com/updates/26317">
 investment
 </a>
 from Activate Capital, with the funds earmarked to accelerate growth by expanding into new markets and developing new products.
 
 
 Kin Insurance recorded gross written premium (GWP) of USD 344.1 million in 2023 (up 50.7% YoY), and generated operating income of USD 5.0 million compared to an operating loss of USD 11.6 million in the prior year.
 
 
 
</div>

Kin Insurance

Ladder is a startup that provides personalized term life insurance online, with coverage ranging from USD 100,000 to USD 8 million. The company uses multiple publicly available data points to determine a customer’s eligibility and in most cases does not require a medical checkup. Ladder provides a home visit medical test for free if required. Ladder’s dynamic approach to life insurance allows policyholders to increase or decrease insurance coverage based on changing life circumstances. Ladder also provides an application programming interface (API) which allows onboarded partners such as other insurance companies, investment firms, and lenders to issue policies from Ladder digitally. The company is licensed to operate in all 50 states. More than 80% of its customers represented first time insurance buyers.Key customers and partnershipsThe company sells its own life insurance policies in California through its carrier, Ladder Life Insurance Company. In New York policies are underwritten by Allianz Life Insurance, and in all other states by Fidelity Security Life Insurance, Amica Life Insurance Company, Lincoln Financial and USA LIfe Insurance.Ladder had collaborated with many financial service institutions to extend its product offering. It partnered with <a href="https://sp-edge.com/updates/25889">Envestnet | MoneyGuide</a>, AmeriSave Mortgage, and Halo Investing, to deliver its digital life insurance to customers through the advisors of the latter.Funding and financialsIn October 2021, the company raised USD 100 million in Series D funding co-led by Thomvest Ventures and OMERS Growth Equity, at a valuation of USD 900 million. The new funds will be directed towards further developing its products and expanding its workforce. As of the same date, the company also reported that its revenue grew by over 4x year-over-year (YoY).

Ladder

Startups in the automobile insurance space, predominantly providing usage-based insurance using telematics devices and/or smartphone sensors.

Startups that offer homeowners and renters insurance using artificial intelligence (AI) and smart home devices to issue policies and validate claims.

Startups that provide life insurance through digital channels personalized to an individual’s circumstances and replacing traditional practices, such as medical tests, with data-driven underwriting.

Companies that offer personal line covers for travel and pets through digital channels and use technologies such as flight tracking and online claims processing.

Providers of comparison websites and tools for carriers, agents, and consumers to compare and purchase policies.

Companies that provide personalized health insurance to consumers via digital channels and use technology such as wearable medical devices to monitor health and improve user experience and underwriting.

Companies that offer digital-only insurance for personal belongings (bicycles, mobile phones, laptops, and cameras), providing protection against theft, loss, or damage, with financial reimbursement or replacement.

IoTs used to proactively mitigate risks and offer usage-based insurance

Used for underwriting and claims; infrastructure providers offer AI/ML products to traditional insurers

Uses personal data to underwrite and price personalized policies such as usage-based insurance for vehicles

Limited number of life insurers use genetic/epigenetics to underwrite life insurance

Launched in 2021, Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.&nbsp;The company provides insurance for up to five pets per person, which covers diagnostics, medications, and procedures, while its preventive and wellness offering covers routine checkups and vaccines. Kanguro claims customers can reimburse their claims up to 90% by just sending a picture of the bill from a licensed veterinarian.&nbsp;The company offers pet insurance as a managing general agent, with the insurance policies underwritten by Cimarron Insurance. As of February 2023,&nbsp;the company’s policies were available in more than 17 states including Florida, Texas, Arizona, and Colorado, with plans to expand to other states.Kanguro has also created a community for its members to discuss details relating to pets and set up playdates. It also claims to donate part of its earnings to organizations such as pet shelters and global warming foundations.Key customer and partnershipsAs of April 2023, it had sold over 1,000 policies.Kanguro partnered with Cloud Insurance to accelerate its speed to market by developing end-to-end digital infrastructure for its pet insurance.

<h2>Digitail is a comprehensive veterinary practice management platform that offers a robust suite of tools to help veterinarians and clinic managers streamline their operations. The platform supports scheduling, appointment notifications, personalized billing, and tracking of pet health needs based on age and vaccination schedules. Digitail's technology aims to increase workflow efficiency and improve client communication while integrating features that facilitate personalized care. This all-in-one system is built with an intuitive user interface and backed by 24/7 human support, making it a go-to solution for veterinary practices.</h2>Digitail's pricing starts at USD 300 per month, with additional options available for add-ons like AI-driven dictation, patient intake, and assistant services to enhance clinic workflows.Key customers and partnerships&nbsp;As of November 2024, the company served 400+ practices, 2,000 veterinarians, and multiple universities and shelters.&nbsp;

Digitail

Gudog is a Spanish pet care platform that connects dog owners with trusted and verified dog sitters for services like boarding, daycare, and walks across multiple countries, including Germany, France, and the UK. In February 2019, the company merged with HouseMyDog, a similar company headquartered in the UK, to mutually expand its reach to more than 25,000 dog sitters on its platforms. The company utilizes a user-friendly app and website that enables booking, secure payment, and updates, such as photos and videos of pets during their stay. Gudog ensures safety with a strict vetting process for sitters, veterinary coverage for bookings, and flexible cancellation policies.In February 2021, the company announced the acquisition of&nbsp;<a href="https://sp-edge.com/updates/444">Host My Pet,</a> a Finnish online pet sitting services company, for an undisclosed amount. The acquisition is aimed at expanding operations into Nordic countries, starting with Finland. With the acquisition, the combined entity’s 17 full-time employees will serve approximately 650,000 pet owners across Europe.

GuDog

Urban Leash is a Boston-based pet care company offering professional dog walking and cat sitting services in areas such as Jamaica Plain, Fenway, South End, Roslindale, and parts of Brookline. Its team specializes in providing personalized care for pets of all temperaments, ensuring their safety and comfort. Fully insured, bonded, and CPR/First Aid certified, Urban Leash provides peace of mind for pet owners during workdays, trips, or vacations. Customers can schedule complimentary meet-and-greets to tailor services to their needs.Urban Leash offers pet care services with pricing as follows: USD 20 for a 30-minute private dog walk and USD 30 for a 60-minute walk, with an additional USD 5 per extra dog. Cat sitting visits are USD 18 for 15 minutes (up to two cats) and USD 25 for 30 minutes (up to two cats), with a USD 5 charge for additional cats. Small animal care visits are USD 15 for 15 minutes.

Urban Leash

TeleTails is a veterinary telehealth platform that allows pet owners to obtain advice from veterinarians and behaviorists when needed. The company’s software provides care teams with the ability to offer live video consultations, flexible messaging, and cross-team communication. In May 2020, the company launched TeleTails Instant in response to the Covid-19 pandemic to make veterinary services available at no cost during the crisis.Key customers and partnerships&nbsp;As of November 2024, the platform had served more than 100,000 pets.In June 2022, TeleTails and The Dodo launched DodoVet, a telehealth subscription service offering pet parents 24/7 access to licensed veterinary professionals and personalized care resources for non-emergency pet wellness support.&nbsp;

TeleTails

Based in the UK, PawSquad provides on-demand veterinary telehealth services through video consultations and online chats. Pet owners can instantly access veterinary practitioners without pre-scheduling.&nbsp;PawSquad offers general practitioner consults starting at GBP 28, health plan consults and mobility checks for GBP 49 each, and behavior and training sessions starting at GBP 40.&nbsp;The company also offers home visits on request.&nbsp;PawSquad provides specialist services in dermatology and plans to introduce other areas, such as endocrinology, behavior, gastroenterology, and oncology in the future.&nbsp;In March 2021, the company was acquired by UK-based veterinary service provider IVC Evidensia, that operates across Europe, for an undisclosed amount. IVC Evidensia operated more than 1,500 clinics across 12 countries in Europe as of February 2021. The company also has an employee base of more than 22,000, including 6,0000 veterinary professionals.The acquisition will allow PawSquad to expand geographically while also providing pet owners accessibility to IVC Evidendsia’s veterinary professionals through PawSquad’s telehealth platform.Key customers and partnerships&nbsp;As of February 2021, the company operated more than 1,500 clinics across 12 countries in Europe and had an employee base of more than 22,000, including 6,0000 veterinary professionals.

PawSquad

Companies that provide digital veterinary platforms to connect pet owners directly with online veterinary services.

Companies that provide mobile-based platforms to match pet owners with providers of pet services such as pet boarding, pet sitting, and dog walking.

Startups that offer innovative insurance solutions via digital platforms specialized for pet insurance coverage.

Companies that develop and offer technological solutions, such as self-cleaning tech, smart feeding devices, and interactive toys, to enhance and monitor pets' health and well-being.

Uses IoT technology to remotely monitor and interact with pets

AI and ML technologies enable pet owners to monitor and improve pet care

Offers digital platforms, such as veterinary telehealth services, to support the wellness of pets

ANALYST_QUICK_TAKE

PROMINENT_CATEGORY

<div>
Kanguro, a digital insurance provider for pets focusing on the Latin American population, has broadened its services to incorporate renters' insurance in Texas. The key characteristics of their renters' insurance include AI-powered, personalized policy creation, a simplified claims procedure, and bilingual support in English and Spanish. They are looking for partnerships with insurance companies and property managers to increase their coverage, specifically within the Texas Latino community.
</div> Analyst QuickTake: 
 The company commenced offering pet health insurance in September 2022 and is now available in 17 states, including Arizona, Colorado, and Texas. Additionally, it has integrated an AI chatbot to aid customers in purchasing policies and filing claims.

Kanguro

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