Launched in 2021, Kanguro is a pet insurance and wellness provider aimed at the Latin American community. It uses a bilingual online portal and mobile app along with an AI chatbot to help customers purchase and make claims.
The company provides insurance for up to five pets per person, which covers diagnostics, medications, and procedures, while its preventive and wellness offering covers routine checkups and vaccines. Kanguro claims customers can reimburse their claims upto 90% by just sending a picture of the bill from a licensed veterinarian.
The company offers pet insurance as a managing general agent, with the insurance policies underwritten by Cimarron Insurance. As of August 2022, the company’s policies were available in more than 17 states including Florida, Texas, Arizona, and Colorado, with plans to expand to other states.
Kanguro has also created a community for its members to discuss details relating to pets and set up playdates. It also claims to donate part of its earnings to organizations such as pet shelters and global warming foundations.
Key customer and partnerships
As of April 2023, it had sold over 1,000 policies.
Kanguro partnered with Cloud Insurance to accelerate its speed to market by developing end-to-end digital infrastructure for its pet insurance.
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