Yellow.ai

Yellow.ai is a global leader in conversational artificial intelligence (AI), providing autonomous, human-like experiences for customers and employees to accelerate enterprise growth. The company's Dynamic Automation Platform (DAP) leverages generative AI and proprietary multi-large language models (LLMs) to enable enterprises to develop tailored solutions for various industries. Yellow.ai's platform supports over 135 languages across more than 35 channels, handling 12 billion conversations annually.

The company's AI-powered dynamic agents can self-serve up to 90% of customer queries, improving ecommerce customer interactions by raising customer journey completion rates by 50% and increasing customer satisfaction scores by 40%. Yellow.ai's technology includes features like DynamicNLP, which allows for zero-setup deployment, and the lifecycle Optimizer, which crafts personalized user journeys using generative AI. In April 2023, Yellow.ai introduced the Dynamic Automation Platform (DAP) powered by generative AI, followed by the launch of YellowG, a groundbreaking multi-LLM using generative AI and Enterprise GPT.

Yellow.ai's solutions span across Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud. The company's growth has been significant, with a reported 80% increase in annual recurring revenue globally. As of November 2023, Yellow.ai experienced tenfold growth in North America over two years, with the region's revenue share surging even as the company doubled in revenue year-over-year globally.