ProcessMaker

ProcessMaker offers a no-code workflow automation platform for the mid-market banking, education, and manufacturing industries across several business functions, including HR, finance, marketing, IT, and development operations (DevOps). The platform’s tailored solutions include automations for employee onboarding, training and approvals for HR teams, accounts receivable, expenditure forecasting, and invoice management for accounting teams as well as ad approval and campaign coordination for marketing teams.

Moreover, the platform enables DevOps teams to add an intelligence approval layer around IT infrastructure leveraging third-party integrations (such as GitHub, Docker, etc.) and automate IT workflows such as hardware maintenance, software development, and network management.

The platform can be integrated with existing infrastructure, enabling users to orchestrate complex business processes across applications and data streams. Moreover, it provides intelligent document processing (IDP) features for users to automate data extraction and analyze, interpret, and process unstructured data, as well as generative AI features that enable users to create processes, screens, and scripts using a conversational interface and natural language queries.

In September 2022, ProcessMaker acquired Doculayer.ai, a Dutch document processing platform, for an undisclosed amount. The company leveraged the acquisition to add IDP features onto its platform.

Key customers and partnerships

As of November 2023, the company operates in the US, Europe, and South America and claims to have over three million users (from enterprise clients such as Telefonica, Access Bank, Lenovo, and Maptek) across 52 countries.

ProcessMaker integrates with several enterprise systems such as ERPs, CRMs, banking cores, and digital signature solutions.

In September 2020, ProcessMaker partnered with IT and consulting services company Wipro to deliver workflow automation to Wipro’s customers in Latin America. The company also has a network of technology and distribution partners based in all major regions worldwide, which includes companies such as Abrigo, Auty, Bitia, ITfluence, and P2 Energy Solutions. In March 2023, the company partnered with IMM, an eSignature solutions provider, to integrate IMM’s eSignature platform into its Account Opening platform and improve the application and approval process for its digital banking clients.