Smartling

Smartling is a leading enterprise translation solutions company founded in 2009. The company offers a cloud-based translation management platform that leverages artificial intelligence and machine learning to provide high-quality, cost-effective translations for businesses. Smartling's core product is the Enterprise Translation Cloud, which uses a data-driven approach to localization, enabling customers to achieve higher quality translations at lower costs. The platform integrates with over 20 commercial engines and large language models like GPT-4 to optimize translations for specific industries and content types.

Smartling's technology combines neural machine translation, proprietary machine learning models, and a "human-in-the-loop" delivery platform to provide translations that can match human quality at half the cost and 10 times faster than traditional methods. The company's Neural Machine Translation (NMT) Hub, made widely available in November 2022, uses AI-driven decisions powered by platform data to deliver high-quality instant translations. Smartling also offers professional human translation services, translating over 318 million words annually across 150 language pairs.

In 2023, Smartling's translation business achieved a 40% growth rate, with AI-powered human translation (AIHT) projects accounting for nearly 50% of its volume. The company has multiple patents pending related to its use of AI in translation. As of March 2024, Smartling reported that its business was up 70% year-over-year, driven by its AI-powered translation solutions.

Key customers and partnerships

Smartling serves hundreds of B2B and B2C brands, including major companies such as InterContinental Hotels Group, Shopify, SurveyMonkey, Pinterest, Lyft, British Airways, and Momentive (formerly SurveyMonkey). The company has also established partnerships with various platforms to enhance its offerings. In November 2020, Smartling announced an integration with Yext, allowing mutual clients to scale search and answer content across languages. In July 2021, Smartling partnered with Sanity.io to enable powerful translation and turn-key localization for digital experiences. These partnerships have expanded Smartling's capabilities in providing comprehensive translation solutions for its diverse customer base across multiple industries.