Cloudbeds is a cloud-based hospitality management software designed for hotels, vacation rentals, and hostels. The software integrates multiple business operations like operations, revenue, distribution, and growth marketing into a single cloud-based tool. Hospitality businesses use systems consisting of disconnected, outdated software programs that require manual data entry and don't work together. This is the main problem that Cloudbeds aims to solve by unifying all their crucial business functions into a unified, cloud-based solution.
Cloudbeds can receive bookings through various channels, including online travel agencies like Booking.com and Expedia, online booking engines like Facebook, or walk-in customers. The software features a calendar that displays all room reservations and allows users to track which guests made changes, cancellations, or adjustments to a reservation. The solution can synchronize inventory with booking engines, OTAs, and other online marketplaces automatically. The company generates revenue using a subscription-based model and serves over 22,000 global customers across 157 countries, as of November 2021.
Cloudbeds’ acquisitions include the guest engagement solution, Whistle (June 2022), which it integrated to improve its offering and website builder for vacation rentals, and OneRooftop (October 2017).
Key customers and partnerships
Cloudbeds key customers included Town & Country Stowe, Roadside Hospitality, The ZERO Hotels and Urbana Sathorn.
As of February 2023, Cloudbeds had more than 300 integrations with booking channels. It expanded its offering to Latin America through partnerships with PriceTravel Holding (November 2022) and CVC Corp (June 2022), followed by partnerships with B2B marketplaces in Australia (Hero Travel, March 2022), and the Netherlands (Katanox, August 2021).
Funding and financials
In November 2021, Cloudbeds raised USD 150 million in funding led by SoftBank Vision Fund 2. The funds were used to increase R&D efforts, invest in education and advocacy, and expand the engineering, product, and sales teams.
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