K Health

K Health is a telehealth provider that allows users to get personalized health information based on the experiences of other patients. Users can check how people with the same symptoms have been diagnosed and treated by doctors free of charge, allowing them to make informed decisions about the next steps in the treatment. K claims that its service is better than Google as K considers personalized information such as age, gender, and medical history in presenting results. The app also allows users to consult a doctor’s opinion at a fee. For unlimited chats with a doctor, K charges USD 9 per month (or USD 19 for a one-off chat). Users can share their free K evaluations with a board-certified doctor, who will pick up after automated results. The doctor will diagnose, prescribe medicine, and advise users.  As of July 2024, the company charged users USD 49 per month for access to its healthcare services.

The company acquired teletherapy platform Trusst in August 2021 to expand its mental health solutions, allowing K Health users to access on-demand text-based therapy and receive their medication at home, without the need for insurance or scheduling appointments.

As of July 2024, the company noted that its platform’s database contains the data of about 2,000 patients, and is available across 48 states.

Key customers and partnerships

Most recently, in September 2024, K Health partnered with Hackensack Meridian Health, New Jersey's largest health network, to launch an AI-driven primary care service. HMH 24/7 began offering patients 24/7 access to Hackensack Meridian Health clinicians for primary care needs through their smartphones. The service integrated virtual and in-person care, using K Health's AI technology to streamline clinical processes and provide clinicians with comprehensive patient health profiles.

The company partnered with medical and research center Mayo Clinic in January 2024 to build an AI solution aimed at preventing premature deaths caused by heart disease and stroke. Through the partnership, K Health's proprietary algorithms will be used to create an advanced AI-ECG (AI-enhanced electrocardiography) technology for risk assessment and remote patient monitoring. Mayo Clinic will provide de-identified patient data to refine the AI model used with the AI-ECG. This model will take into account factors such as age, gender, and health history to optimize treatment and predict risks.

Prior to this, in July 2023, K Health partnered with California-based primary care provider Cedars-Sinai, to incorporate K Health’s technology for virtual and urgent care services into Cedars-Sinai’s operations. Through the partnership, K Health and Cedars-Sinai began developing an app that helps patients connect with K Health’s AI and chat with doctors and nurses. The app, called Cedars-Sinai Connect, was launched in October 2023 for patients in California. Through the app, patients could access Cedars-Sinai experts for sick, chronic, and preventive care with 24/7 availability. The app uses AI technology developed by K Health and patients can pay per session or opt for a subscription fee for unlimited follow-up and remote visits.