DoNotPay is a legal services chatbot company that utilizes artificial intelligence (AI) to help consumers with various legal and consumer rights issues. Founded in 2015, the company originally focused on contesting parking tickets but has since expanded its offerings. DoNotPay's services include analyzing terms of service agreements, canceling subscriptions, disputing credit reports, handling chargebacks and refunds, and suing companies in small claims court. The company claims to have "resolved 2 million cases successfully" as of January 2023.
DoNotPay's AI-powered chatbots and templates can guide users through legal processes without the need for a lawyer, with the aim of making legal services more accessible and affordable. However, the company has faced criticism and legal challenges for allegedly practicing law without a license and making unsubstantiated claims about its capabilities.
In January 2023, DoNotPay announced plans to have its "robot lawyer" argue a traffic case in court in February, with a human defendant wearing an earpiece and repeating the AI's arguments. The company also offered USD 1 million to anyone willing to allow the AI to argue before the US Supreme Court. These plans were later retracted.
As of March 2023, DoNotPay stated it would focus solely on consumer rights issues and remove non-consumer legal products from its offerings. However, its website still advertises various legal services as of May 2023.
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