Cognigy

Overview
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Natural Language Processing Tools?
Product stageSegments
Expansion
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Conversational AI and customer service automation
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Cognigy is a global leader in AI-powered customer service automation solutions. The company's flagship product, Cognigy.AI, is an enterprise-grade conversational AI platform that enables businesses to create and operate intelligent virtual agents for handling customer interactions across multiple channels, including voice, chat, text messaging, and email. Cognigy.AI combines both generative and conversational AI technologies to deliver humanlike interactions that are instant, personalized, and available in over 100 languages.

The platform features a low-code user interface that allows users with varying technical expertise to program voice and chatbots. It offers broad capabilities across multiple application use cases, including Conversational IVR for intuitive phone interactions, Smart Self-Service for end-to-end information and transactional support, and Agent + Assist for real-time AI support to human agents. In August 2023, Cognigy introduced Knowledge AI, a solution that integrates generative question answering with enterprise knowledge and personalized interactions, enabling businesses to create AI agents more efficiently.

Cognigy's AI technology is designed to automate standard processes, improve customer experiences, and increase operational efficiency in contact centers. The company claims that its solutions can resolve up to two-thirds of customer queries directly without human intervention. For more complex inquiries, Cognigy's AI supports customer service representatives by preparing relevant information for upcoming conversations.


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Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
Speditionstr. 1 Düsseldorf DEU
Founded year:
2016
Employees:
101-250
IPO status:
Private
Total funding:
USD 169.0 mn
Last Funding:
USD 100.0 mn (Series C; Jun 2024)
Last valuation:
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