Acquire

Overview
News
Natural Language Processing Tools?
Customer Service Platforms?
Product stageSegments
Growth
?
Conversational AI and customer service automation
?

Acquire is a customer engagement platform that enables businesses to communicate with customers and enhance their experiences across multiple channels. The platform offers a range of features including live chat, chatbots, co-browsing, knowledge base software, video chat, and a shared inbox for unified customer interactions. Acquire's technology allows companies to engage customers in real-time through various digital touchpoints, providing personalized and efficient support.

The platform's live chat functionality enables businesses to offer instant support during working hours, while AI-powered chatbots can handle repetitive queries 24/7 without human intervention. Acquire's co-browsing feature allows support agents to view and interact with customers' browsers in real-time, facilitating product demos and troubleshooting. The built-in knowledge base software helps organize customer-facing resources into an easily accessible self-service guide, which can be integrated with live chat for automatic assistance.

Acquire's video chat capability enables face-to-face interactions with customers through their preferred communication platform, requiring no installation and allowing both one-way and two-way video support. The shared inbox feature consolidates all customer interactions, including emails, into a single chronological timeline, providing agents with a unified view of customer engagements across various channels.


Sources

Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
133 Kearny street. suite 401 San Francisco CA USA
Founded year:
2018
Employees:
251-500
IPO status:
Private
Total funding:
USD 56.8 mn
Last Funding:
USD 45.0 mn (Series B; Mar 2021)
Last valuation:
-
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