Stripe is a technology company that builds economic infrastructure for the Internet. Businesses of every size, from new startups to public companies like Salesforce and Facebook, use the company’s software to accept online payments and run complex global operations. The company combines economic infrastructure with a set of applications for new business models like crowdfunding and marketplaces, fraud prevention, analytics, and more. Stripe navigates global regulatory uncertainty and partners closely with internet leaders like Apple, Google, Alipay, Tencent, Facebook, and Twitter to launch new capabilities.

Stripe

SignalFire is a complete redesign of the modern venture firm based on six years of careful study, development, and iteration on how to fuel today's entrepreneur. Their distributed network approach gives access to some entrepreneurs, product, and engineering leaders in virtually every key discipline and industry, provided by a centralized team of investors and engineers trained at General Catalyst, Bessemer, KPCB, Google, and Yahoo. They have developed a centralized infrastructure to help with recruiting, business development, customer acquisition as well as educational and community events. They invest in leaders with an uncommon passion and perspective for leveraging data and technology solutions to upend substantial markets.

SignalFire

Basis Set Ventures is an early-stage investment firm focused on artificial intelligence and its practical application. It focuses on seed and Series A investments, writing checks typically between $1 million and $3 million. The firm invests in enterprise companies, concentrating on scalable infrastructure, collaboration tools, automated workflows, and autonomous machines. Lan Xuezhao headquartered Basis Set Ventures in San Francisco, California in 2017.

Basis Set Ventures

Emergence is a venture capital firm that focuses on early-stage enterprise companies. Its mission is to be the most valuable partner to the companies changing the way the world works. In 2017, the firm was named Venture Firm of the Year by the National Venture Capital Association (NVCA). Business Insider named Emergence one of the Top 10 Best Performing Venture Funds that launched at the turn of the decade, and posted returns as high as 50%. The firm’s investments include companies such as Salesforce (CRM), Veeva Systems (VEEV), Box (BOX), Zoom (ZM), SuccessFactors (SFSF, acquired by SAP), Yammer (acquired by Microsoft), Zoom, ServiceMax (acquired by GE) and Intact (acquired by Sage). For more information on Emergence, visit http://www.emcap.com and follow @emergencecap.

Emergence

Felicis Ventures is a venture capital firm based in Menlo Park, California. The firm invests in seed through Series C stage companies across multiple sectors and industries reinventing core markets, as well as those creating frontier technologies. Felicis currently manages over $2B in capital across 8 funds. The firm is an early backer of more than 40 companies valued at $1B+. More than 90 of its portfolio companies have been acquired or gone public since the firm was founded by Aydin Senkut in 2006.

Felicis

New Enterprise Associates is a prominent venture capital firm focusing on investments in technology and healthcare startups. They help entrepreneurs build transformational businesses across multiple stages, sectors, and geographies. With over $19 billion in cumulative committed capital since the firm’s founding in 1977, NEA invests in technology and healthcare companies at all stages in a company’s lifecycle, from the seed stage through the IPO. The firm's long track record of successful investing includes more than 210 portfolio company IPOs and more than 360 acquisitions.

New Enterprise Associates

Assembled

Assembled is a modern workforce management platform that helps modern organizations scale customer support. They help teams to forecasts, scheduling, and unified metrics, capturing to build for themselves with a mix of spreadsheets and internal tools. They automatically forecast support volume and translate it into the right staffing plan. Assembled provides an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, they meet people where they already are by integrating with tools like Google Calendar and Slack. It also makes support schedules and metrics, like response times, visible across all levels. The platform also provides a way to forecast inbound support query volumes and to map that into staffing plans that cover multiple channels like chat, email, phone, and social media.  Assembled was founded in 2018 and is based in San Francisco, California, United States.

Assembled is a workforce management tool founded by three former Stripe employees, Brian Sze, John Wang, and Ryan Wang. The platform provides a space for customer support teams to manage tools and customer support data, measure team performance, quality assurance reporting and demand forecasting.

Distributed workforces require new solutions for office operations, HR, payment, and more.

Remote Work Infrastructure

Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management

Assembled is a workforce management tool founded by three former Stripe employees, Brian Sze, John Wang, and Ryan Wang. The platform provides a space for customer support teams to manage tools and customer support data, measure team performance, quality assurance reporting and demand forecasting.It integrates with Salesforce, Zendesk, Intercom, Kustomer, Gladly, and other third-party tools through API integrations. In April 2024, the company launched Assembled Assist, an AI-powered agent co-pilot and issue resolution engine. The company claims that the service has resulted in a 55% increase in solves per hour.Key customers and partnershipsAs of April 2024, the company had over 250 enterprise clients, including brands such as Notion, Robinhood, Tim Hortons and Etsy.The company’s partners include customer experience vendors Five9 and MaestroQA.Funding and financialsAssembled announced its USD 51 million Series B funding round led by New Enterprise Associates in <a href="https://sp-edge.com/updates/10732">May 2022</a>. The fresh capital was earmarked for product development, which includes integrations with HR software, the introduction of schedule optimization algorithms, and launching CX Scholars—a corporate initiative that will commit a portion of the company’s revenue to continue education for support workers.

ActivTrak is a cloud-based productivity monitoring software provider. The platform offers data and analytics which can be used to detect workplace productivity gaps. The platform collects data from employee activity logs and computer screenshots, although it does not log keystrokes or record video of a user’s screen. ActivTrak also facilitates a range of tasks for admins such as blocking websites, flagging suspicious activities, IP address connections, and monitoring web, and app traffic.Other features offered include productivity reports and coaching, headcount and workload management and personal insights. In November 2023, the company added capabilities to measure the usage of AI tools, automatically detecting and classifying the use of such tools and websites to help organizations manage and improve AI adoption across the workforce.Activtrak generates revenue via monthly subscriptions (USD 10 and USD 17) per user, and custom pricing for larger enterprises.Key customers and partnershipsAs of April 2024, over 9,500 enterprises used ActivTrak’s platform, notably including Allstate, asembia and Nobu. ActivTrak closed 2023 with a 40% growth in its customer base (adding ~2,200 customers).Funding and financialsIn November 2020, ActivTrak raised USD 50 million in a Series B round led by Sapphire Ventures. Sapphire Ventures CEO and managing director joined ActivTrak’s board as part of the deal. The new proceeds were earmarked for scaling global sales and marketing campaigns, expansion of its platform using AI driven analytics, and improving integration with its technology partners.

ActivTrak

inFeedo is a people predictive analytics company based in India. The Y Combinator-backed startup founded in 2013 is currently focused on “Amber” (launched in 2016), an AI-enabled bot that helps manage employee engagement, predict attrition, and get a pulse on company culture in real time. The company also offers AI-driven exit surveys and analytics to improve retention.Key customers and partnershipsAs of April 2024, over 700,000 users across 250 organizations utilized inFeedo’s platform. Notable clients included GE Healthcare, Puma, Tata Group, and Lenovo.Funding and financialsIn its latest funding round (<a href="https://sp-edge.com/updates/9099">March 2022</a>) inFeedo raised USD 12 million in Series A funding led by Jungle Ventures, reportedly tripling its valuation from less than 18 months ago. The fresh funds will be used for its second employee stock ownership plan (ESOP) buyback for all employees and its go-to-market activities in North America. Further, the company claims it has achieved annual revenue of USD 1.6 million as of November 2020.

inFeedo

Donut provides solutions to keep employees engaged with casual conversations. Its first product, Intros, makes connections between teammates via Slack to emulate quick meetups and in-person introductions at work, which are now virtual.Donut’s new product, Watercooler, launched in October 2020. It attempts to reinvent the micro-interactions between employees at the office watercooler online. The product will integrate with Slack, where a newly-designated channel for Watercooler will be created. The product will post questions automatically within the customers’ desired frequency and pre-selected topics.The company uses a freemium subscription model with paid plans starting at approximately USD 2 per user per month.Key customers and partnershipsThe company claims it has supported four million connections (one million since the Covid-19 pandemic) across its 12,000 customers, including companies such as Okta, Zapier, Slack, The New York Times, and Invision.Funding and financialsDonut announced a USD 12 million funding round led by Accel, along with its new product, Watercooler. The USD 12 million raised was accumulated over multiple rounds before the Covid-19 pandemic, with proceeds earmarked for product development.

Donut

Matter is an employee feedback platform founded by Brett Hellman. Hellman was the founder of messaging app “Hall”, which was founded in 2011 and later sold to Atlassian for USD 20 million in 2015.Matter uses 360-degree feedback to evaluate skills in employees which are linked to career success. The platform links skills such as influence, inclusiveness, empathy, resourcefulness, and multitasking to evaluations. Matter is currently available in beta.

Matter

Mesh is a Y Combinator-backed company that allows employees to set goals, track tasks, share feedback, and engage in one-on-ones. The company also offers an AI coach (Mesh Maven) to help employees stay in line with their key objectives, improve the quality of feedback provided and summarize 1:1s. Mesh also offers nudges and surveys to improve employee engagement alongside relevant analytics.The company generates revenue via monthly subscriptions per user, priced at USD 4 (Base) and USD 7 (Premium).&nbsp;Key customers and partnershipsAs of April 2024, the company served over 100+ enterprises, including NTT Data, Grant Thornton and Groww. The platform also offers integrations with third-party software such as Gmail, Microsoft Teams and Slack, among others.Funding and financialsIn its most recent funding round (<a href="https://sp-edge.com/updates/9768">April 2022</a>) Mesh raised USD 11 million in Series A funding led by RTP Global. The fresh funds were earmarked to expand its global footprint across the US and APAC regions. In line with this, the company planned to expand its headcount across the engineering and sales departments.

Mesh

Companies offering tools to infer employee morale (through surveys and quick assessments) and productivity, including functions for goal setting, review, and feedback.

Companies that offer the entire spectrum of HR tools including payroll processing benefits, onboarding, compliance, analytics, scheduling etc

Companies providing either standalone or combined payroll and benefits services to businesses.

EoR - Companies that assist businesses in hiring distributed teams globally in compliance with foreign labor laws. EoRs become the legal employer of offshore employees. Solutions include payroll, benefits, and taxes.

PEO - Companies that offer similar services to EoRs but establish a co-employment arrangement with businesses and do not become the legal employer.

Companies offering tools such as chatbots, surveys, games, and other activities to infer, assess and improve employee morale and sentiment.

Companies that provide a centralized space for employees to access internal and external resources, enterprise applications, and enable workers to communicate across departments, and stay up to date on organizational announcements.

Solutions in this industry hub are predominantly offered under a B2B SaaS model

Employee and performance management solutions use AI/Ml to infer engagement insights and sentiment analysis

Offers tools for companies to hire contractors globally, and conduct employee and performance management

Assembled

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