Pindrop

Pindrop is a leader in voice authentication and fraud detection technology, providing security solutions for voice interactions. Founded in 2011 in Atlanta, Georgia, the company specializes in developing patented technology that extracts intelligence from voice interactions to protect against fraud and enhance customer experiences. Pindrop's core offerings include voice authentication, fraud protection, and deepfake detection technologies. Their platform utilizes machine learning, voice recognition, and behavioral analytics to assess voice characteristics, caller behavior, device attributes, and live interactions. This enables Pindrop to reliably distinguish between authentic human voices and synthetic or fraudulent attempts.

Pindrop's solutions are designed to serve various industries, with a particular focus on contact centers, financial institutions, insurers, and retailers. The company's technology helps detect fraudsters and authenticate genuine customers, reducing fraud and operational costs while improving customer experience and protecting brand reputation. In 2023, Pindrop reported that contact center fraud had surged by 60% in the previous two years, with one in every 730 calls to a contact center expected to be fraudulent by the end of 2024. To combat this, Pindrop introduced the Pindrop Pulse Deepfake Warranty in May 2024, offering reimbursements for synthetic voice fraud events undetected by their product suite.

Key customers and partnerships

Pindrop's customer base includes eight of the ten largest banks and five of the seven largest insurance companies in the US. The company has also expanded its reach to serve retailers, with retail fraud, including refund abuse, quadrupling among Pindrop's customer call centers through 2023.

In May 2022, Pindrop announced a partnership with Google Cloud to scale its operations and develop new capabilities. This collaboration enables Pindrop to offer its SaaS platform on Google Cloud, providing customers with the ability to deploy Pindrop's solutions at a global scale on secure and performant cloud infrastructure. Additionally, Pindrop plans to integrate its voice security technology with Google Cloud's Contact Center AI capabilities to enhance call center experiences.