Israel-based Faye offers whole-trip travel insurance to US travelers via a mobile app. It covers travelers' trips (delays and cancellations), health, belongings, pet cover, as well as rental car and vacation property damage insurance.
The company, through its mobile app, sends real-time alerts to customers based on their itinerary, provides 24/7 customer assistance, and enables customers to lodge claims and receive electronic transfers digitally via Faye Wallet (a digital card that connects to the customers’ Google Pay and Apple Pay accounts). Faye also provides reimbursements for travel inconveniences in the event of delayed bags and flights and allows reimbursements up to 75% if customers cancel trips for any reason. In addition, the company provides free telemedicine services and covers emergency (illness or injury) medical expenses during international trips.
Moreover, Faye provides a Travel Advisor Portal (launched in March 2023), which allows travel advisors and agencies to learn, offer, and manage travel insurance with Faye. It also offers an API for embedded travel insurance that seamlessly integrates with travel distributor platforms.
Key customers and partnerships
Faye’s travel insurance plans are underwritten by United States Fire Insurance Company.
In July 2023, the company partnered with Air Doctor , a platform connecting travelers to doctors worldwide, to offer telemedicine services to its customers. Customers can instantly connect with consultants via voice or video, while also benefiting from no out-of-pocket expenses and lengthy claims processes.
Funding and financials
In May 2023, the company raised USD 10 million in a Series A funding round led by Munich Re Ventures. It planned to use the funds to double its pool of travel advisors and distribution partners, as well as quadruple its revenue in 2023.
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