Zoom has partnered with AI startup Anthropic to integrate Anthropic's AI platform, Claude, into Zoom's productivity platform. Zoom also invested an undisclosed amount in Anthropic through its global investment arm.
Zoom expects to initially integrate Claude into its Contact Center portfolio. Claude will provide self-service features, understand customer intent, and offer actionable insights for managers. Integrations with other parts of Zoom’s offering could be in the pipeline, although no information on how and when this will happen has been disclosed.
This announcement follows Zoom’s partnership with OpenAI in March 2023 , and comes as a part of its strategy to incorporate AI into its product offering that combines its own models with those from leading AI companies and select customers.
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