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Dollar General reverses self-checkout strategy
Automated Stores
Dec 8, 2023
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Dec 8, 2023

Dollar General reverses self-checkout strategy

Product updates

  • Dollar General is shifting away from self-checkout systems and reassigning staff to traditional cashier roles due to a strategy revision prompted by recent events.

  • The company, which had initially introduced self-checkout lanes in over half of its 19,000 locations, also experimented with stores featuring only self-checkout options and no cashier lanes.

  • The decision to move employees back to traditional cashier roles is driven by a desire to enhance sales and reduce merchandise losses, commonly referred to as "shrink," which encompasses issues such as shoplifting, employee theft, damaged products, administrative errors, and online fraud. 

  • Analyst QuickTake: This shift in the self-checkout strategy reflects a broader trend among retailers to reevaluate and, in some cases, eliminate self-checkout stations. Recently, british retailer Booths removed nearly all self-checkout stations as a response to the customer feedback and US retailer Walmart also removed several of its self-checkout lanes in New Mexico, and is currently testing various levels of employee assistance at self-checkout kiosks. 

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