Centrical, a Performance Experience Platform for frontline employees, has launched Team Performance Central and AI Assistant for Team Leaders. This new solution provides team leaders a unified view of team performance and an AI-powered manager assist tool. The company reports that team leaders across various sectors have saved an average of four weekly hours on administrative tasks using this solution.

The new Team Performance Experience offers a customizable unified view of team performance across all team members and KPIs. It also includes an AI-powered Manager Assistant that provides contextual performance insights and recommendations, interactive data exploration with smart filters, and deeper trend analysis capabilities. These features allow team leaders to spot strengths, address weaknesses, and prioritize coaching opportunities.

Centrical claims this solution empowers frontline managers to make informed decisions, optimize team efficiency, and improve customer experience. The company also states that the new technology helps organizations adapt to the changing roles of frontline employees and team leaders in the customer experience industry, particularly as AI takes on more complex interactions and routine tasks.