HearMe

HearMe focuses on addressing key challenges in behavioral health such as affordability, accessibility, and immediacy. It offers its service through an app that connects individuals seeking emotional support with peer support listeners. Users are matched based on shared lived experiences, offering text-based emotional support 24/7. The conversations aim to increase mood, combat loneliness, stress, and burnout and provide immediate relief during times of stress, which could prevent more serious health issues. It is claimed that the platform's approach has resulted in a significant 57% increase in mood after a single conversation, underscoring the effectiveness of its peer support model.

HearMe offers users access to health benefits by integrating its services with health plans, specifically targeting Medicare and Medicaid members. This integration represents a significant step toward making mental wellness solutions both affordable and accessible to a broader segment of the population.

The company operates on a subscription-based model. As of March 2024, the service cost USD 7.99 per month or USD 69.99 per year.

Key customers and partnerships

HearMe serves a broad audience, including individuals, enterprises, and health plan providers. As of March 2024, the app was used by over 250,000 people, facilitating more than 38 million messages exchanged. 

In August 2022, HearMe partnered with Ingenovis Health to provide free mental health benefits to travel nurses. This would give nurses access to 24/7 peer support from fellow nurses trained in mental wellness. As part of a pilot program, HearMe's service was offered to 200 travel nurses at a New York City hospital under Ingenovis Health's brand, Fastaff Travel Nursing. This initiative aimed to help nurses feel validated and supported during challenging times, thereby preserving their mental health and potentially reducing workforce attrition.