DUOS, a digital health startup, provides a virtual service for the elderly to get assistance in completing their daily tasks (B2C business). The platform connects the elderly with a personal assistant to manage tasks, including assisting them with technology, ordering groceries, transportation, and health-related issues (such as booking vaccine appointments). The service is available to eligible Medicare and Dual Eligible Medicaid members (depending on health plan coverage) and is available across all 50 US states.
In October 2023, DUOS announced the launch of DUOS+AI platform at the HLTH conference 2023. The platform uses a large language model to recommend services based on the social determinants of health of older adults. DUOS+AI is a conversational interface that triages member needs and matches them with resources. The company claimed that its AI technology can interpret various levels of written literacy and support multiple languages, making it accessible and inclusive.
In October 2024, DUOS launched Chat 2.0, an AI-powered healthcare platform that helps older adults access healthcare services. The platform builds upon its predecessor Chat 1.0 and integrates Retrieval Augmented Generation (RAG) with member-specific documents.
Key customers and partnerships
In March 2024, the company partnered with healthcare provider Humana to introduce a program to support Humana's veteran seniors in Louisiana. Through the partnership, veteran seniors with chronic conditions that are part of Humana's Medicare Advantage plan offered in Louisiana receive the option to connect with DUOS to receive benefits and resources to help them meet their health-related needs and goals. The companies noted that the program would run until the end of 2024.
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