Founded in 2020, Chapter offers a proprietary end-to-end guidance platform for Medicare recommendations, including Medicare Advantage, Medicare Supplements, and Part D (Medicare drug coverage). The company claims that licensed agents receive the same commission despite the plan or carrier selected, to ensure agents remain impartial.
Chapter states that it evaluates Medicare options nationwide, including Mutual of Omaha, Humana, UnitedHealthcare, Aetna, and Blue Cross Blue Shield.
In May 2024, the company announced the launch of its Over The Counter (OTC) offering, which allows users to redeem OTC benefits from their Medicare plans. Through the platform and app, users can enter their details and scan their health plan cards to receive benefits associated with their insurance plans, including over-the-counter medications, supplements, health accessories, and other daily use items. The platform is free for Medicare plan members to use.
Key customers and partnerships
In July 2021, Palantir Technologies partnered with Chapter and was expected to support Chapter’s Medicare platform by strengthening its data infrastructure. Palantir’s co-founder also joined Chapter’s board of directors from September 2021.
The company earned the “Partner Medicare Advisor” status in September 2021, from the National Council on Aging (NCOA), a non-profit advocacy organization for seniors.
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