KeyCare

Illinois-based KeyCare Inc provides a virtual care platform that allows health systems to reroute patients to independent virtual care providers across different specialities. The platform operates on Epic, an EHR software system for healthcare providers, and allows patients to schedule virtual consultations via their own health system’s “MyChart portal”, another tool on Epic, or through their call center. The visit is also carried out on the Epic platform. Since its launch in July 2022, the firm has partnered with BHSH System’s Spectrum Health West Michigan Division.

The company operates using a B2B model where it provides its platform to healthcare providers with plans to launch D2C services beginning fall 2022.

Key customers and partnerships

In January 2023, the company partnered with Memorial Healthcare System to power Memorial’s ‘‘MemorialDOCNow” virtual care offering. Through the partnership, Memorial’s facilities were enabled to access virtual care services from KeyCare’s network of virtual care specialists for both urgent and behavioral care.

In April 2023, KeyCare and non-profit healthcare system Allina Health partnered to provide virtual care through licensed providers. Through the partnership, patients were able to access Allina Health’s virtual healthcare services in any location and at any time through Allina Health’’s platform, augmenting Allina’s current reach.

KeyCare partnered with Remission Medical, a virtual clinic for rheumatology, in October 2023 to provide access to rheumatology care to patients across the US. Through this partnership, Remission’s virtual rheumatology team delivered care on KeyCare's Epic-based platform in coordination with health systems. The companies aimed to reduce wait times for patients with joint and tissue pain, improving access to diagnosis and treatment.

KeyCare also partnered with Florida-based healthcare provider Lee Health for delivering virtual urgent care in November 2023. Through the partnership, patients of Lee Health gained access to virtual care 24/7 throughout all 50 states via the MyChart patient portal. This partnership with KeyCare also enabled Lee Health to take advantage of the Epic platform’s integration.

In December 2023, KeyCare partnered with Phelps Health to deliver high-quality virtual care from licensed providers to patients anywhere, anytime in the U.S. Through the partnership, patients of Phelps Health gain access to urgent care visits via Phelps Health's MyChart patient portal. The visits were fulfilled by KeyCare clinicians as-needed, to help free up health system's physicians so that they could instead focus on the delivery of higher-value and higher-complexity services.

In February 2024, KeyCare expanded its partnership with WellSpan Health, a Pennsylvania-based health system, to focus on primary and behavioral health services. The initial partnership, initiated in February 2023, enabled the delivery of virtual urgent care to over 11,000 patients. Expanding the service lines allowed WellSpan's patients to schedule online appointments for primary care, psychiatry, therapy, and virtual annual wellness visits.

In March 2024, KeyCare partnered with Samaritan Health Services, a non-profit health network caring for over 265,000 patients in Oregon. Through the partnership Samaritan's patients could receive 24/7 virtual urgent care services fulfilled by KeyCare

In June 2024, the company partnered with Deaconess Health System, a health system serving patients across Indiana, Illinois, and Kentucky, to roll out KeyCarel's virtual care platform across Deaconess' service area. The collaboration aims to deliver consistent, quality healthcare to Deaconess' patients through virtual consultations. Along with providing virtual urgent care to over 1.5 million Deaconess patients, this partnership also aims to include therapies for routine medical issues like colds, fevers, and urinary tract infections through telehealth services.

Most recently, in July 2024, the company partnered with CentraCare to give patients access to 24/7 virtual urgent care visits across all 50 states through CentraCare's MyChart patient portal, leveraging KeyCare's network of virtual care providers working on the Epic platform.

Funding and financials

In January 2023, KeyCare raised an additional USD 3 million from Ziegler and two additional health systems to close its Series A funding round higher than the USD 24 million initially announced in August 2022 . This brought the total funds raised in the Series A funding round to USD 27 million, and included participation from 8VC, LRVHealth, Bold Capital, and Spectrum Health Ventures. The new funds were set aside to improve access for patients for care delivery across 50 US states and expand provider capacity.