PagerDuty

PagerDuty is a global leader in digital operations management, offering a comprehensive platform called the PagerDuty Operations Cloud. This platform combines AIOps, Automation, Customer Service Operations, Incident Management and PagerDuty Copilot into a flexible, resilient and scalable solution designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams. The company's core product offerings focus on incident management, allowing organizations to detect, diagnose, and resolve IT issues quickly and efficiently.

PagerDuty's incident management solution enables teams to streamline processes for faster resolution with automated workflows that coordinate proactive communication and response orchestration throughout the incident lifecycle. The platform leverages artificial intelligence and automation to guide remediation, providing dynamic guidance and ensuring critical tasks are performed during incidents. In March 2024, PagerDuty launched an enterprise plan for Incident Management, integrating Jeli's capabilities to offer a unified end-to-end solution.

Key features of PagerDuty's platform include on-call management, incident response capabilities, workflow automation, and reliability tracking through advanced metrics and SLO monitoring. The company also offers built-in private and public status pages for transparent communication with internal teams and external stakeholders. PagerDuty's mobile app allows users to handle incidents from anywhere, providing essential information at a glance and even enabling the execution of automated actions directly from mobile devices.