OneTrust

OneTrust provides compliance solutions that leverage AI tools and automation across all areas of privacy compliance. The company’s AI-powered solution sees widespread use, providing automation in the areas of data discovery, data subject rights management, consent management (with a user-facing preference center for greater control), data protection impact assessments, third-party risk management, incident response reporting, and monitoring.

The company also provides regulatory research software that companies can use to train staff and even benchmark their own privacy programs. The company’s Government Records Request Automation solution helps government organizations intake requests, automate data discovery and redaction, and provide a secure two-way communication portal that demonstrates compliance with FOIA, PRR, and the Privacy Act. OneTrust’s products were backed by over 200 patents as of September 2024.

OneTrust has strengthened its position in the digital privacy space through several acquisitions in recent years. In March 2021, OneTrust acquired DocuVision, an AI-powered data redaction platform to bolster its data subject rights capabilities through automatic redaction of non-relevant sensitive information. During the same month, OneTrust acquired Convercent to enhance its platform through advanced ethics and compliance capabilities, and helpline and disclosure management. OneTrust acquired the security assurance and certification platform Tugboat Logic in September 2021, to automate its InfoSec assurance and certification processes. Other notable acquisitions include Privacy Core e-learning, DataGuidance, and Integris Software.

In March 2023, OneTrust announced the addition of certification automation to the OneTrust GRC and Security Assurance Cloud. This solution which combines automation, pre-built policies and controls spanning 29 industry frameworks, over 100 integrations, compliance content, and expert guidance enables customers to simplify and streamline compliance tasks according to OneTrust.

Key customers and partnerships

As of September 2024, OneTrust said it served over 14,000 active customers, including 75 of the Fortune 100. The company claims it serves notable organizations from all industries, with Adobe, Walgreens, Samsung, and Mearsk among its customer base.

OneTrust entered a partnership with Dow Jones Risk and Compliance in April 2023, to incorporate risk and compliance data into its third-party due diligence solution.