Jiminny

Jiminny, a UK-based conversational intelligence and after-sales service provider, offers an AI-powered solution that records, transcribes, and analyzes customer engagement across channels (voice, email, SMS, and video) for sales and customer service teams. The platform features customer profiling, client onboarding, forecasting, deal summaries, and coaching. It also offers multilingual support for 33+ languages, including French, Spanish, German, Japanese, and Russian. Jiminy integrates with customer relationship management (CRM) platforms, including Salesforce, HubSpot, Pipedrive, and Copper. As of August 2022, its clients include Just Eat, Pleo, Cision, Informa, Primer, Planhat, and Reward Gateway.

Jiminny’s competitive advantage is its proprietary technology that analyzes data to provide conversational analytics for metrics such as talk-to-listen ratio, listening skills, and monologues to determine which representatives are proficient at what skill and which of these skills deliver the best outcomes. Through this analysis, corporate users can identify best practices and use them to coach teams.

The firm claimed that its platform increased revenue by 20%, increased win rates by 5%, delivered 3x faster rep ramp-time, and reduced administrative time by eight hours (per user, per month).  

Funding and financials

In August 2022, the company raised USD 16.5 million in a Series A funding round led by Kennet Partners. The funding was earmarked for both product development (to include key solutions such as video emotion analysis, automated call scoring, and real-time insights from live transcripts) and to double its headcount to 120+ for international market expansion.