Jiminny

Jiminny is a UK-based revenue intelligence platform that leverages AI-driven conversation intelligence to enhance sales and customer success teams. The platform products and services include 

1) Conversation Intelligence:

-Call Recording: Captures and archives video and audio customer interactions for analysis and training

-Automated Call Scoring: Rates customer calls based on predefined criteria to track performance and improvement areas

-Ask Jiminny: Automates post-call administrative tasks and delivers insights on customer concerns, engagement, deal risks, and coaching feedback

-Deal Insights: Provides actionable dashboards to track deal risks, customer activity, and sales performance

2) Sales Coaching and Training: Automates feedback and creates a record of calls for analysis and training

3) Data-driven Insights: Uses AI to identify trends, add notes, and recommend improvements based on past interactions

4) Multilingual Support: The platform supports 59 languages (as of August 2024), including French, Spanish, German, Japanese, and Russian.

Jiminny integrates with various platforms, including video conferencing tools like Zoom and Google Meet, as well as CRM systems such as Salesforce and HubSpot.

Jiminny's competitive advantage is its proprietary technology that analyzes data to provide conversational analytics for metrics such as talk-to-listen ratio, listening skills, and monologues to determine which reps are proficient in which skills and which of those skills produce the best results. Through this analysis, business users can identify best practices and use them to coach teams.

Users report that Jiminny has driven 11% MoM revenue growth, reduced customer churn by 62%, and increased win rates by 15% within one month.