Oyster Technology Investments is a venture fund formed by Bill McCabe, one of Ireland's most successful technology entrepreneurs. Co-founded by Mark French and Ciaran Bollard, they have offices in Dublin, London and New York.

Oyster Technology Investments

500 Global is a multi-stage venture capital firm with $2.4 billion in assets under management. The firm invests in founders who are building fast-growing technology companies. It focuses on markets where technology, innovation, and capital can generate long-term value and economic growth. 500 Global collaborates with key stakeholders and provides advisory services to governments on fostering entrepreneurial ecosystems to support startups. The firm has invested in over 5,000 founders and more than 2,800 companies across 80+ countries. It has funded over 35 companies valued at more than $1 billion and over 160 companies valued at over $100 million, including those that are private, public, or have exited. The team consists of over 190 members based in more than 25 countries, with experience as entrepreneurs, investors, and operators from leading technology companies.

500 Global

DG VENTURES is the Leading Venture Capital with AUM 700m USD (Asset Under Management is over 70 Billion JPY as of March 2022) | Keith Yuki Isobe, Managing Director). Track Records: Twitter, LinkedIn, Facebook, Coinbase, airbnb, Indie Semiconductor, GrubMarket, udemy, THREDUP, INTERCOM, Lime, gojek...etc. Providing partnerships for entrepreneurs building innovations.

DG VENTURES

Digital Garage provides ''new contexts'' through the Internet by implementing three core technologies: IT (Information Technology), MT (Marketing Technology), FT (Financial Technology). Their core competence is the ability to integrate these multi-disciplinary technologies together into a one-stop seamless solution.  As a ''context company'', Digital Garage combines events occurring in different business fields by using the three technologies IT, MT and FT, in order to complete a new ''context.''  The seeds of business nurtured by Digital Garage are flourishing under the three business segments. The ''Incubation Segment'' invests in prospective startups and develops media business, the ''Marketing Segment'' provides advertising/promotion solutions that reach each consumer and the ''Payment Segment'' offers payment solutions crucial for monetizing on the Internet. These business segments and the subsidiaries are on the verge of bearing fruit as their branches and leaves continue to grow. Digital Garage's management practice enables different corporate entities to operate independently, while acting and resonating in union at the same time.  Digital Garage will continue to place emphasis on the power of group collaboration. Please pay attention to Digital Garage as they make progress and pioneer the future of the Internet.

Digital Garage

Freestyle Capital is an early-stage venture capital firm that invests in technology companies at the seed stage. Founded by serial entrepreneurs, the firm leverages its extensive experience to support market leaders and enhance diversity in the investment landscape.

Freestyle Capital

Social Capital is a Menlo Park-based investment firm whose mission is to advance humanity by solving the world’s hardest problems. By harnessing technology to address core human needs, they aim to drive a bottom-up redistribution of power, capital and opportunity. To achieve this, they're building a new kind of company and a platform for empowering brilliant entrepreneurs and breakthrough products. Founded in 2011, the company is based in Menlo Park, California, United States.

Social Capital

Bessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. Their portfolio includes pinterest, shopify, twilio, yelp, linkedin, pagerduty, docusign, wix, fiverr, and toast, and has $19 billion of assets under management.

Bessemer Venture Partners

ICONIQ Growth partners with exceptional entrepreneurs and leaders who drive global impact and change. The firm is inspired by visionaries defining the future of their industries by building company cultures that endure. ICONIQ Growth has a unique investment platform harnesses the power of ICONIQ Capital’s vibrant ecosystem of founders, pioneers, and business leaders with the goal of delivering tangible value and amplifying our portfolio companies’ success from early growth stage to IPO and beyond. ICONIQ Growth’s portfolio of innovators includes Adyen, AirBnB, Alibaba, Alteryx, Automattic, BambooHR, Braze, Chime, Collibra, Coupa, Datadog, Docusign, Gitlab, Marqeta, Miro, Procore, Red Ventures, Relativity, ServiceTitan, Snowflake, Sprinklr, Truckstop, Uber, Wolt, and Zoom, among others.

ICONIQ Growth

137 Ventures is a San Francisco-based growth-stage venture firm with an innovative investing model. The fund has a flexible mandate with an emphasis on structured transactions with founders, senior executives, early investors and early employees at venture-backed companies with proven business models. With more than $850 million of assets under management, the firm invests in companies across a broad range of areas including: space exploration, digital health, financial technology, enterprise SaaS, and consumer internet.

137 Ventures

Index Ventures is a venture capital firm which helps entrepreneurs turn bold ideas into global businesses.

Index Ventures

Kleiner Perkins is a venture capital firm specializing in investing in early-stage, growth, and incubation companies. The firm continues that legacy, investing in founders with bold ideas that span industries and continents, partnering with them from inception to IPO and beyond to maximize the potential of their ideas. They also focus on early computer firms using their devices and programming and service companies. It also invests in the digital, life sciences, and healthcare industries.

Kleiner Perkins

Vulcan Capital invests across all stages of corporate development through leveraged buyouts, growth capital, distressed/turnaround, and early-stage venture capital as well as public equity value investing. The firm's portfolio spans a range of industry sectors, including media and communications, energy and natural resources, financial and information services, technology, and life sciences. Vulcan Capital is the private investment group of Vulcan Inc., the organization founded by Paul G. Allen, co-founder of Microsoft.

Vulcan Capital

Google Ventures invests in sectors including life sciences, consumer, enterprise, crypto, climate, and frontier technology. With Alphabet as its sole limited partner, Google Ventures focuses on long-term investments. Its operating partners assist startups in design, equity, diversity & inclusion, talent, and engineering and help them connect with Google for technology and expertise. Founded in 2009 as Google Ventures, Google Ventures manages over $8 billion in assets with 400 active portfolio companies in North America and Europe. Some notable investments include Uber, Nest, Slack, GitLab, and One Medical. Google Ventures is based in the San Francisco Bay Area with offices in Cambridge, New York, and London.

Google Ventures

Intercom

Artificial intelligence is helping sales teams manage relationships and optimize the customer lifecycle.

Sales Engagement Platforms

Ctrl is a UK-based sales workflow automation platform that helps streamline administrative workflows for sales teams. The platform features AI-powered tools to update CRM records, schedule meetings, send personalized emails, generate proposals, and perform analytics and reporting. It also integrates with CRM and workflow automation tools such as Salesforce, Hubspot, G Suite, and Slack.The platform claimed that it could speed up the completion of sales processes by 10x and customer-related duties by up to 40%.Funding and financialsIn April 2023, the company raised <a href="https://sp-edge.com/updates/18100">USD 9 million in a funding round </a>led by LocalGlobe to further its expansion and scaling efforts, which include the launch of the full beta version of Ctrl's platform.

Ctrl empowers sales and customer success professionals to combine data from different platforms to create their own custom workspaces. With Ctrl, learning everything about a customer and updating each platform with future steps and follow ups is super fast and easy, saving time and headaches on manual updates while never leaving a single custom dashboard. Our vision is to eliminate data silos, making customer-facing work a lot simpler and more fun, and keeping your attention where it should be - your customers. Ctrl was established in 2021 in Tel Aviv, Israel.

Intercom is redefining how businesses support their customers using powerful messaging and automation. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale.  Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. Founded in 2011 and backed by venture capitalists, including Kleiner Perkins, Bessemer Venture Partners, and Social Capital, Intercom is on a mission to make internet business personal.

Intercom is an integrated solution provider that offers a customer communication platform to support the buyer’s journey for sales, marketing, and customer support teams. The platform provides “Business Messenger,” a unified interface that displays information from multiple communication channels (email, social media messaging, live chat). It is powered by customer management tools, including team inbox, chatbots, and rule-based automated workflows. It also has an AI-powered customer data platform that facilitates personalized engagement.

Intercom is a customer engagement platform founded in 2011 that provides a suite of tools for customer support, marketing, and sales. The company's core offering is an AI-powered, automation-first customer service solution that enables businesses to deliver fast support through multiple channels including live chat, email, and messaging. Intercom's platform integrates a unified inbox, chatbots, self-service options, and analytics to help companies manage customer conversations at scale.

Intercom Brings ChatGPT to Customer Service with Fin, the First AI Customer Service Bot Built with GPT-4 Technology

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Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

“It’s an iPhone moment”: Intercom’s Paul Adams on going all-in on AI, battling Salesforce, and having an outspoken CEO

Ctrl

Earlybird Venture Capital

LocalGlobe

Slack

Celonis

Dig Ventures

Jibe Ventures

Tools used for automating routine sales functions to improve the efficiency of sales teams.

Intercom is an integrated solution provider that offers a customer communication platform to support the buyer’s journey for sales, marketing, and customer support teams. The platform provides “Business Messenger,” a unified interface that displays information from multiple communication channels (email, social media messaging, live chat). It is powered by customer management tools, including team inbox, chatbots, and rule-based automated workflows. It also has an AI-powered customer data platform that facilitates personalized engagement.In March 2023, Intercom beta-launched an AI chatbot called "Fin," powered by OpenAI's GPT-4 model, which engages in natural conversations and delivers responses by leveraging a business's help center content. Fin employs "agent assist" capabilities, merging automated answers with human collaboration in customer support, including AI-suggested recommendations, and utilizes Resolution Bot for tailored replies. Upcoming enhancements for Fin include customization of tone, tailored options based on subscription tiers, and improved reporting functionality.As of August 2024, Intercom had more than 450 integrations, making it the largest tech-integrated player on our list of disruptors. The company also claimed that through its tech ecosystem, it increased productivity by 20% across departments. Intercom users like CRM platform ProsperWorks claimed Intercom’s solutions generated 25% more leads as well as created 19 new opportunities and USD 36,000 in annual recurring revenue (ARR).Key customers and partnershipsThe platform caters to a range of industries including ecommerce, financial services, education, and healthcare. As of May 2022, it had served more than 25,000 customers, including Amazon, Shopify, Facebook, Microsoft, Udemy, and Unity.&nbsp;

Outreach is a sales execution platform designed to optimize and enhance sales processes across organizations. Its technology leverages AI and data-driven insights to improve sales performance, streamline workflows, and improve productivity. Its suite of solutions includesSales Engagement: Outreach provides tools to structure and automate sales outreach, ensuring that sales reps send timely, relevant messages to the right peopleDeal Management: The platform simplifies deal management by helping sales teams track deal progress, spot potential risks, and identify the best actions to maintain momentum and close dealsPipeline Management: Outreach offers comprehensive pipeline management features, including advanced forecasting and modeling capabilities to predict revenue needs and build more accurate forecastsConversation Intelligence: Powered by Kaia, a voice-based AI sales assistant, this feature analyzes sales conversations to provide actionable insights and coachingRep Coaching: Outreach supports real-time coaching by identifying skill gaps and providing feedback, which helps in enhancing the effectiveness of sales reps and aligning their activities with best practicesDeal Insights: The platform provides detailed insights into deal performance, helping sales teams understand why deals are won or lost and what actions are needed to increase success ratesMutual Action Plans: Outreach facilitates the creation of mutual action plans that align the sales team and the customer on the next steps, ensuring a clear path to closing dealsSales Forecasting: The platform uses AI to generate accurate sales forecasts, helping teams better plan and allocate resources based on predictive data and historical trends.The platform integrates with popular customer relationship management (CRM) platforms such as HubSpot, Salesforce, and LeanData. The company is deeply integrated with third-party apps to attract large enterprise customers and has a network of 1,200+ partners.&nbsp;Outreach's machine learning model claims to predict deal closure with 81% accuracy and recommends actions to keep deals on track by analyzing unique engagement signals from emails, calls, and meetings.The company also opted to bolster its product offering by acquiring revenue intelligence platform Canopy.io in October 2021. With this acquisition, Outreach strengthens its sales analytics and forecasting capabilities. Canopy.io will be the foundation of “Outreach Commit,” a new forecasting tool under Outreach’s suite of products. Key customers and partnershipsAs of August 2024, the platform served more than 6,000 companies, including Zoom, Databricks, ELSEVIER, Okta, and Siemens.In March 2023, the company <a href="https://sp-edge.com/updates/17465?industryIds=27">expanded its partnership with Snowflake, </a>a data platform, to introduce a new offering called “Outreach Data Sharing,” which enables organizations to connect Outreach's datasets with other enterprise data and improve sales cycle.&nbsp;&nbsp;

Outreach

Salesloft is an AI-powered revenue orchestration platform designed to improve sales performance and pipeline management. Its technology focuses on guiding go-to-market teams with data-driven insights to optimize customer interactions and engagement. The company offers a suite of products and capabilities, including Cadence for pipeline building, Conversations for insights and coaching, Deals for pipeline management and forecasting, Forecast for predicting sales outcomes, <a href="https://sp-edge.com/updates/12862">Rhythm</a> for task prioritization, and Drift for early engagement with in-market buyers.In February 2022, the company announced the launch of its four-tier <a href="https://sp-edge.com/updates/8630">Technology Partner Program </a>to provide growth opportunities for its partner ecosystem. Additionally, Salesloft also announced the launch of its Market Development Fund, which aims to support the funding of partner programs and pipeline development and create awareness among the Salesloft ecosystem.&nbsp;Salesloft claims to help sales teams generate 322% more pipeline, advance and close deals 75% faster, and win 28% more deals using conversation intelligence.Salesloft has been active in the M&amp;A space. In July 2021, the company acquired InStereo, a sales strategy consulting firm. The acquisition of InStereo established Salesloft's focus on buyer engagement in sales and marketing campaigns. InStereo initially partnered with Salesloft in 2018 and had completed more than 150 client engagements for companies such as 3M (American multinational conglomerate), Cargill (global food company), and Pegasystems (American software company). In February 2024, the company <a href="https://sp-edge.com/updates/27169">acquired Drift,</a> a conversational B2B marketing platform, to improve its customer journey orchestration tools for B2B sales teams. Key customers and partnershipsAs of August 2024, the platform served more than 5,000 customers, including Google, 3M, IBM, LinkedIn, Cisco, and Dell.In August 2022, the firm <a href="https://sp-edge.com/updates/12545">partnered with Highspot, </a>a sales coaching platform, to further streamline the client engagement process for sales teams.&nbsp;

Salesloft

People.ai is a revenue intelligence platform that uses AI-powered automation to help sales teams optimize their go-to-market (GTM) strategies by capturing and analyzing sales activities such as emails, meetings, and calls. People.ai's suite of solutions includes SalesAI for predictive insights, ClosePlan for deal qualification, and PeopleGlass for real-time visibility into account and opportunity activity, enabling teams to focus on the right accounts and buyers. The platform integrates with tools such as Salesforce, Microsoft Dynamics 365 Sales, and Zoom to automate data collection and deliver accurate and enriched insights that improve sales efficiency and effectiveness.In May 2023, the firm <a href="https://sp-edge.com/updates/18990">launched AccountGPT, </a>an AI-driven enhancement to its account planning application that leverages GenAI and large language models (LLMs) to automate sections of account plans, including market research, by extracting data from publicly available sources such as company websites and earnings reports.People.ai claims to capture 1.8 million sales activities per hour, achieve 92% forecast accuracy, and increase net new customer meetings by 25%.Key customers and partnershipsAs of August 2024, its customers include Cisco, Okta, Verizon, Zoom, Five9, and Pluralsight.In July 2022, the company <a href="https://sp-edge.com/updates/11924">partnered with integrated solution provider Oracle, </a>to use AI-powered sales automation tool "Oracle Fusion Sales" to support its sales process.

People.ai

Revenue.io (formerly RingDNA) is an AI-powered sales execution platform designed to increase sales team productivity and efficiency. The platform leverages GenAI and integrates <a href="https://sp-edge.com/companies/2055">Salesforce</a> to centralize and streamline sales workflows, automate key tasks, and deliver real-time guidance and insights. Key products includeRingDNA: An AI-powered dialer that improves sales workflows with features like click-to-call, voicemail drop, and call recording while automating tasks and providing real-time call guidanceConversation AI: This solution provides real-time coaching, transcribes and analyzes calls, automates follow-up emails, and builds libraries of best practices to improve sales performanceGuided Selling: Provides real-time guidance through the sales process, automates cadences, prioritizes leads, and delivers personalized playbooks to ensure best practices are followedCallerDNA: Tracks the source of inbound calls, captures data, and routes calls to the appropriate repsMoments: Delivers real-time agent assistance for sales and customer support, providing on-the-spot guidance, objection handling, and automated follow-up tasks.Revenue.io integrates with a range of popular solutions, including D&amp;B, Microsoft Teams, Google Workspace, and HubSpot. Key customers and partnerships&nbsp;As of August 2024, its customers include Hewlett Packard, Amazon Web Services, Autodesk, SAP Concur, Lyft, and Twilio.

Revenue.io

Apollo.io (formerly known as ZenProspect) is a comprehensive sales platform that integrates sales intelligence and sales engagement functionalities. The platform’s products and services include&nbsp;1) Contact &amp; Account Search: Helps users find and qualify leads and companies using Apollo's Living Data Network to provide up-to-date B2B data on 275 million contacts and 73 million companies (as of August 2024)2) Scores &amp; Signals: Provides insights into lead engagement and company signals to prioritize outreach efforts3) Inbound Optimization: Enhances lead capture and qualification by optimizing inbound forms and processes4) Sales Engagement: Automates outbound sales activities, including email and phone outreach, to streamline prospecting and follow-ups5) Meetings: Assists in scheduling, preparing for, and following up on sales meetings6) Deal Management: Offers tools to manage and close deals with actionable insights and recommendations7) Conversation Intelligence: Records, tracks, and analyzes sales conversations to provide feedback and improve sales tactics8) Analytics: Provides detailed performance metrics to identify successful strategies and areas for improvement9) Coaching: Delivers actionable feedback to sales representatives to enhance their performance and effectiveness10) Workflow Engine: Automates repetitive tasks and processes to accelerate lead management and sales operations11) &nbsp;Enrich &amp; Cleanse: Syncs and enriches CRM data to maintain accuracy and completeness in customer information.The company was also a part of the Y Combinator (YC) Winter 2016 batch. Apollo.io generated USD 1 million in annual recurring revenue at YC and was profitable immediately. In August 2023, the company was valued at <a href="https://sp-edge.com/updates/21434">USD 1.6 billion.&nbsp;</a>Key customers and partnershipsAs of August 2024, Apollo.io had served more than 1 million users across 500,000 companies, including Stripe, Census, customer.io, DocuSign, and AUTODESK.&nbsp;

Apollo.io

All in one platform which offers a variety of tools for sales collaboration and for optimizing the entire sales process.

Tools for recording & analyzing live sales calls over voice & video.

Tools for preparing & automating sales campaigns via email, SMS & other channels.

Tools for discovering & building customer and company databases to generate sales leads.

Tools for discovering & analyzing customer interactions for improving customer success.

Tools for preparing sales content & coaching sales teams to improve performance.

Tools used to continuously  improve the product experience by understanding customer pain points.

Companies that use GenAI as a core part of their product offering for sales engagement

AI/ML solutions automate and streamline sales processes by providing insights

Sales engagement platforms use personalization to enhance the effectiveness of sales outreach

Uses GenAI for tasks like lead generation, content personalization, sales forecasting, and customer segmentation

Sales workflow automation platforms provide solutions for distributed sales teams

Intercom is a customer engagement platform founded in 2011 that provides a suite of tools for customer support, marketing, and sales. The company's core offering is an AI-powered, automation-first customer service solution that enables businesses to deliver fast support through multiple channels including live chat, email, and messaging. Intercom's platform integrates a unified inbox, chatbots, self-service options, and analytics to help companies manage customer conversations at scale.
Intercom's AI capabilities are a key differentiator. In March 2023, the company launched Fin, an AI customer service bot powered by GPT-4 technology. Fin can provide instant, accurate answers to customer questions by leveraging a company's existing support content. Intercom has continued expanding its AI features, introducing an AI Copilot to assist human agents and an AI Analyst to provide insights for support leaders. As of 2024, Intercom reports that its AI Agent resolves an average of 46% of customer queries without human intervention, with some customers seeing resolution rates up to 80%.
The platform offers customizable workflows, user segmentation capabilities, and integrations with over 300 third-party apps. Intercom's product suite includes tools for onboarding, product tours, customer surveys, and targeted messaging. While primarily focused on digital customer interactions, Intercom also provides options to transfer customers from phone queues to digital messaging.

<div>
 
 RingCentral is a leading provider of cloud-based unified communications as a service (UCaaS) solutions. The company's flagship product, RingCentral MVP (now rebranded as RingEX), offers a comprehensive suite of communication and collaboration tools including voice calls, video meetings, team messaging, SMS, and fax capabilities. RingCentral's platform is designed to enable businesses of all sizes to communicate effectively across multiple devices and locations. The company utilizes a multi-cloud, multi-network architecture to ensure high availability, with a 99.999% uptime SLA. As of December 2021, RingCentral served customers across various industries including financial services, education, healthcare, and technology. The platform integrates with over 300 popular business applications to streamline workflows. RingCentral's solutions are built on open standards and utilize security measures such as TLS and SRTP encryption to protect customer data. In 2021, RingCentral reported annual revenue of USD 1.6 billion, primarily generated through subscription-based pricing models for its cloud services.
 
 
 
 
 Key customers and partnerships
 
 
 
 
 
 RingCentral has established partnerships with major telecom providers and technology companies to expand its reach. The company counts organizations like Toyota, Lufthansa, Salesforce, eBay, and the Golden State Warriors among its customers. In 2024, RingCentral introduced RingSense AI, an AI-powered assistant that provides real-time note-taking, conversation insights, and automated message writing and translation capabilities. RingCentral has also developed RingCX, a native AI-first contact center solution that integrates with its unified communications platform. The company's solutions are recognized by industry analysts, with RingCentral receiving leader designations from firms like Gartner, Frost &amp; Sullivan, and IDC MarketScape.
 
</div>

RingCentral

Aircall is a cloud-based phone system and call center software founded in 2014 in Paris, France. The company provides businesses with a virtual call center solution that integrates seamlessly with popular CRM and helpdesk tools. Aircall's platform enables companies to set up professional phone systems quickly, manage calls and contacts efficiently, and analyze call data to improve performance. Key features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
As of 2024, Aircall serves over 13,000 companies worldwide and has offices in New York, Paris, Sydney, Madrid, Berlin, and London. The company's cloud-based solution eliminates the need for complex hardware installations, making it suitable for businesses of all sizes, from small teams to large enterprises. Aircall's platform is designed to be accessible, transparent, and collaborative, allowing for easy management of phone systems across distributed teams.
Aircall offers three main pricing tiers: Essentials, Professional, and Custom. The Essentials plan starts at USD 30 per user per month when billed annually, with a minimum of three users. This plan includes features like unlimited calls in the US and Canada, basic integrations, and call recording. The Professional plan, priced at USD 50 per user per month when billed annually, adds advanced features such as Salesforce integration, call monitoring, and advanced analytics. Custom plans are available for larger organizations with specific needs.
In June 2022, Aircall announced that it had reached USD 100 million in Annual Recurring Revenue (ARR), achieving "centaur" status - a term used to describe companies with USD 100 million or more in ARR. This milestone came just one year after Aircall reached unicorn status with a valuation of over USD 1 billion. The company's growth has been fueled by increasing demand for cloud-based communication solutions, particularly as businesses adapt to remote and hybrid work environments.

Aircall

Acquire is a unified customer engagement platform that enables businesses to provide efficient, real-time customer communications across multiple channels. The platform combines several key features including live chat, chatbots, co-browsing, video calls, knowledge base software, and a shared inbox. Acquire aims to help companies deliver personalized, omnichannel experiences that modern customers demand without requiring complex IT infrastructure.
The platform allows businesses to respond to customer queries from a single dashboard, providing a consolidated view of all customer interactions. Acquire's live chat functionality works across devices and browsers to offer on-demand support during business hours. Its no-code chatbot builder allows companies to create custom workflows for handling repetitive queries 24/7. The co-browsing feature enables agents to view and interact with customers' browsers in real-time without requiring any downloads. Acquire also includes built-in knowledge base software to organize self-help resources that can be integrated with live chat.
One of Acquire's key differentiators is its video chat capability, which allows face-to-face customer interactions with one-click initiation and no installation required. The platform also provides analytics to measure customer data and gain deeper insights. Acquire is designed to integrate with existing IT resources and offers over 50 integrations with sales, support, social, and analytics tools.
Key customers and partnerships
The Dufresne Group, a Canadian home furnishing retailer, successfully implemented Acquire's video chat feature to reduce furniture repair costs and improve online customer engagement. When faced with pandemic restrictions, the company expanded its use of Acquire to facilitate virtual furniture sales through video tours and co-browsing, allowing them to pivot their business model without additional investment or training.

Acquire

CloudTalk is a provider of AI-powered calling solutions and call center software for modern businesses. Founded in 2016 in Bratislava, Slovakia, the company offers a cloud-based platform that helps sales, customer service, and marketing teams connect with clients more efficiently. CloudTalk's VoIP business calling solution automates workflows and provides managers with built-in analytics to optimize performance and increase calling efficiency. The platform features over 70 features and integrates with leading CRMs and helpdesk tools, centralizing and processing all calling data to allow businesses to customize their customer experience.
CloudTalk's technology includes its own virtual 'phone suite' that integrates with CRMs and support tools, providing key information to customer service and sales teams during calls and enabling easy updates afterward. This capability is estimated to save users 2-3 minutes per call. The company has also built its own infrastructure, giving it better control over voice quality. CloudTalk's recent focus has been on enhancing its AI-powered cloud phone system and contact center solutions, incorporating features such as AI-powered dialers, conversational intelligence, speech recognition, call summarization, automated note-taking, and sentiment analysis.
Key customers and partnerships
CloudTalk reported serving over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. The company primarily attracts small to medium-sized businesses with an average of 10 to 3,000 users, but also counts larger organizations among its clients. Notable customers include Glovo, OYO, Fujitsu, Tier, DHL, and Nokia. CloudTalk's solution is used across various industries, with a particular focus on financial services, where it helps businesses scale their communication capabilities alongside their growing client base.

CloudTalk

Talkdesk is a leading cloud-based contact center software provider founded in 2011. The company offers an end-to-end solution designed to help businesses improve customer experiences and agent productivity. Talkdesk's platform combines enterprise scalability with consumer simplicity, delivering advantages in speed, agility, reliability, and security.
Talkdesk's core offering is the CX Cloud, an AI-powered contact center solution that supports omnichannel interactions across voice, email, chat, SMS, and social media. Key features include intelligent call routing, interactive voice response (IVR), workforce management, quality management, real-time and historical reporting, and integrations with popular CRM systems. The platform leverages artificial intelligence throughout, including for agent assistance, sentiment analysis, and automated quality management.
In 2022, Talkdesk introduced industry-specific solutions called Talkdesk Industry Experience Clouds. These are purpose-built contact center platforms for sectors like retail, financial services, and healthcare. They come pre-configured with industry-specific workflows, AI models, and integrations to accelerate deployment and ROI for companies in those verticals.
Talkdesk places a strong emphasis on ease of use and rapid deployment. The company claims its solutions can be set up in minutes rather than months. The platform is designed to be intuitive for agents, supervisors, and administrators alike. Talkdesk also offers extensive customization options and open APIs for businesses that need to tailor the solution to their specific needs.
Key customers and partnerships
Talkdesk serves customers across various industries, ranging from small businesses to large enterprises. The company states it has "thousands" of customers worldwide, including Fortune 500 enterprises. Talkdesk has over 60 pre-built integrations with platforms like Salesforce, Microsoft Teams, and Zendesk. In July 2022, Talkdesk announced a partnership with Cognizant to bring its Industry Experience Clouds to more enterprises globally and provide implementation support.

Talkdesk

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

AI/ML improves customer service by automating tasks, enhancing response times, and personalized experiences.

Leverages customer data, such as past interactions, purchase history, and preferences, to personalize the experience.

Generative AI automates responses, analyze data, and provide personalized solutions for customer feedback and help-desk.

Supports hybrid working model by providing remote access, collaboration, omnichannel support, self-service options, and analytics.

NLP improves communication and support by analyzing customer inquiries and feedback, enhancing relevance.

Using AI to automate, enhance and optimize marketing activities

Intercom

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