ServiceTitan

ServiceTitan is a cloud-based software platform designed to power trades businesses, particularly in industries like HVAC, plumbing, electrical, pest control, and landscaping. The company offers an end-to-end solution that helps contractors manage various aspects of their operations, from scheduling and dispatching to invoicing and marketing. The platform's core features include a visual scheduling calendar with drag-and-drop functionality, route optimization for technicians, integrated phone systems for appointment booking, work order management, and contract management. ServiceTitan also provides integrated marketing tools, allowing businesses to monitor campaigns, generate leads through review requests and paid ads, and analyze performance. The platform also includes reporting capabilities to offer data-driven insights on metrics such as booking rates, revenue, and customer satisfaction to facilitate informed decision-making.

In September 2023, ServiceTitan introduced Titan Intelligence, a suite of AI-powered features aimed at improving efficiency for service-based businesses. These features include tools for optimizing digital ads, automating customer review responses, generating tailored email content, and detecting risky driver behaviors. In October 2024, the firm introduced additional AI-powered solutions (Contact Center Pro, Sales Pro, and TI Assist) for trade businesses. The firm claims that the enhancements have resulted in a 75% reduction in accident risk, 2x increase in dispatcher capacity, and 37% uplift to un-converted callers.  

In April 2024, the company acquired Convex, a sales and marketing platform for the commercial services industry, to enhance its offerings in the commercial sector. The platform also integrates with various third-party applications, including QuickBooks for accounting, Nexstar for HVAC management, ReviewBuzz for reputation management, and Thumbtack for booking requests.

Key customers and partnerships

The firm has entered into several partnerships including with Lennox, a developer of residential climate HVAC solutions, to become their field service management provider and to enable Lennox dealers to use ServiceTitan’s functions within its software (February 2024). It also partnered with Synchrony, a consumer finance firm, to offer financing options for home improvement projects within ServiceTitan’s contractor management system (April 2024). The firm also has a partner network and has entered into multi-year partnerships with firms including BDR, a training and business coaching firm, to become a “titanium-level” partner and collaborate on developing content such as podcasts, webinars, and conference sessions for contractors.

As of August 2024, the platform catered to 100,000+ contractors across a range of service industries, with key customers spanning HVAC providers, plumbing companies, electrical contractors, and pest control firms including Albuquerque Plumbing and ProSkill Services. In June 2024, ServiceTitan partnered with Southland Industries, a leading commercial mechanical, electrical, and plumbing (MEP) contracting firm, further expanding its presence in the commercial sector.