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Workflow Automation Platforms

Workflow Automation Platforms

Zapier: The no-code platform for connecting apps and automating tasks

Zapier provides a no-code platform for users to automate routine tasks and connect SaaS applications. The company also offers an AI tool that creates chatbots that can handle various user tasks and be integrated with company websites and applications.
  • The platform allows users to create automated workflows named “Zaps,” which can perform up to 100 actions per flow and add webhooks to receive data from a service or send requests to a URL. The platform enables users to incorporate custom if/then logic and add security features such as app restrictions, single sign-on, and custom data retention. It also provides pre-built templates that enable users to deploy solutions.
  • In 2024, Zapier launched a new AI-powered tool that creates customer-facing chatbots. These chatbots can be trained and customized to undertake a range of tasks, such as answering questions, resolving issues, and managing leads. As of July 2024, Zapier’s platform allowed integrations with over 7,000 apps.
  • As of November 2023, the platform served over 1.8 million businesses, including large and small enterprises such as Spotify, Adobe, Fox, Dropbox, and BuzzFeed.

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