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M&A
Dialpad acquires Surfboard to enhance workforce management capabilities
Remote Work Tools
Oct 16, 2024
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Remote Work Tools

Oct 16, 2024

Dialpad acquires Surfboard to enhance workforce management capabilities

M&A

  • Dialpad, an AI-powered communications intelligence platform, has acquired Surfboard, a modern workforce management (WFM) platform. Dialpad has also appointed Jen Grant as CMO and Atit Shah as the company's first chief security officer (CSO).

  • The acquisition of Surfboard is reportedly expected to strengthen Dialpad's position in the contact center market. By integrating Surfboard's capabilities, Dialpad aims to offer customers an improved AI-native workforce management solution and enhance user experience.

  • Surfboard is a startup in the workforce management industry. The company combines technology with an intuitive user experience to transform customer service teams into profit centers and sources of customer delight.

  • Analyst QuickTake: This acquisition strengthens Dialpad's position in AI-powered communication. In August 2023 , the company also introduced DialpadGPT, offering features to improve customer interactions and enterprise sales tasks.

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