Dialpad, an AI-powered communications intelligence platform, has acquired Surfboard, a modern workforce management (WFM) platform. Dialpad has also appointed Jen Grant as CMO and Atit Shah as the company's first chief security officer (CSO).
The acquisition of Surfboard is reportedly expected to strengthen Dialpad's position in the contact center market. By integrating Surfboard's capabilities, Dialpad aims to offer customers an improved AI-native workforce management solution and enhance user experience.
Surfboard is a startup in the workforce management industry. The company combines technology with an intuitive user experience to transform customer service teams into profit centers and sources of customer delight.
Analyst QuickTake: This acquisition strengthens Dialpad's position in AI-powered communication. In August 2023 , the company also introduced DialpadGPT, offering features to improve customer interactions and enterprise sales tasks.
By using this site, you agree to allow SPEEDA Edge and our partners to use cookies for analytics and personalization. Visit our privacy policy for more information about our data collection practices.