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Partnerships
ServiceNow and Microsoft expand partnership to integrate Copilot with AI workflows
Workflow Automation Platforms
Nov 19, 2024
This week:
Management news
FlowForma appoints John Murphy as CEO
Workflow Automation Platforms
Nov 19, 2024
Product updates
Nintex launches Nintex Apps, a low-code application development platform
Workflow Automation Platforms
Nov 18, 2024
Last week:
Product updates
Nutrient releases AI assistant and document processing updates to product suite
Workflow Automation Platforms
Nov 13, 2024
Product updates
Box launches AI-powered Apps and AI Studio for enterprise workflows
Workflow Automation Platforms
Nov 12, 2024
Management news
Salesforce plans 1,000 new hires to drive AI product sales
Workflow Automation Platforms
Nov 11, 2024
Funding
UnifyApps raises USD 20 million in Series A funding to expand AI platform
Workflow Automation Platforms
Nov 9, 2024
Partnerships
Automation Anywhere and PwC India partner to deliver GenAI solutions
Workflow Automation Platforms
Nov 8, 2024
Partnerships
Boomi partners with BASE Life Science to enhance life sciences integration solutions
Workflow Automation Platforms
Nov 6, 2024
Product updates
FlowForma launches AI assistant Copilot for process automation
Workflow Automation Platforms
Nov 5, 2024
Workflow Automation Platforms

Workflow Automation Platforms

Nov 19, 2024

ServiceNow and Microsoft expand partnership to integrate Copilot with AI workflows

Partnerships

  • ServiceNow, an AI-powered business transformation platform, and Microsoft are expanding their strategic alliance to modernize front-office processes by integrating Microsoft's AI Copilot with AI agent capabilities.

  • The partnership builds on their existing ServiceNow Now Assist and Microsoft 365 Copilot integration, streamlining workflows and enabling employees to search knowledge bases, request services, and escalate cases through Microsoft Teams. The expanded collaboration will combine Microsoft Copilot for streamlining user tasks with ServiceNow AI agents for workflow orchestration, with the integrated solution expected to be available by Q1 2025.

  • Analyst QuickTake : ServiceNow has been entering a series of product collaborations across the GenAI-based automation space over the past month. This development follows recent partnerships in October with 1) NVIDIA to combine NVIDIA's AI infrastructure with its platform to develop more capable native AI agents, 2) Rimini Street to enable users to overhaul ERP systems without requiring migrations, and 3) Databricks and Snowflake to implement zero-copy integration for enhanced machine learning and AI capabilities. 

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