Weave

Weave is a cloud-based CRM platform focused on facilitating customer communication and engagement for SMEs. Founded in 2011, Weave initially offered integrated phone, email, and texting solutions for dental practices. Since then, Weave has expanded its service to other industries by adding new capabilities to facilitate appointment scheduling, client review management, email marketing, payments, forms, multi-location functionality, and analytics to the platform. 

With every paid subscription, the company also provides several free phones, which are connected to the Weave platform. For users who opt out of the additional paid subscription associated with the free phones, Weave offers a “software-only” service package. The company’s product offering also includes tools to support team collaboration, receive customer insights based on past interactions, and web assistant services.

The firm has broadened its product offerings across industries including an insurance verification solution, and email marketing tool for the healthcare services industry, a bulk texting feature for sending personalized messages, a multi-location platform for managing healthcare practices and medical groups, and an online payment suite. The firm also launched a number of AI-powered solutions including Response Assistant (July 2023), which can draft responses to patient reviews, and Email Assistant (August 2023), an email marketing automation solution for healthcare providers. Weave also  introduced Payment Reminders (August 2024) to help healthcare practices collect outstanding balances and integrated with eClinicalWorks (July 2024), a cloud-based EHR software to automate workflows for healthcare providers. 

Key customers and partnerships

As of November 2021, Weave had over 130,000 users across industries such as healthcare, home services, and professional services.

The firm has entered into a number of partnerships to broaden its product offerings in healthcare services which is a core area of focus. This includes a partnership with Sunbit to launch a  buy now pay later (BNPL) solution, OD Link to expand its solutions for vision care professionals, Patterson Veterinary, Shepherd, and  other providers of veterinary practice management systems to expand its solutions for Veterinary services,  Dolphin cloud, to enhance its solutions for dental practices, DrChrono, and Athenahealth to improve patient experiences, and InfiniteVT to enhance patient care in optometry and vision therapy. 

In March 2023, the firm deepened its multi-year partnership with Stripe the payment infrastructure platform to integrate Strip Central, an embedded finance option to Weave’s platform.