Pager

Pager offers personalized care navigation solutions to payers, employers, and healthcare providers. Pager’s in-network nurses direct members to primary care doctors and specialists via video consultations and in-person appointments as well as team-based care coordination, after-care, and follow-up services. In addition, physicians use Pager to share electronic health records across their network, manage appointments and monitor patient care. Its main offering, Pager 360, is an enterprise care collaboration and communication platform for multi-disciplinary teams,

Pager also offers SaaS solutions including a white-labeled app and plug & play software development kit that can be used by any customer with a virtual care platform.

The company claimed that, as of July 2024, its platform had driven more than 43% engagement in aftercare and saved an average of USD 211 per clinical encounter. 

In April 2024, the company announced the development of three applications utilizing Google Cloud's GenAI capabilities. The new GenAI apps, "Chat Summation," "FAQ Bot," and "Sentiment Analysis," were designed to streamline healthcare practices and are equipped with unique features. Chat Summation instantaneously summarizes member interactions, saving time on documentation. The FAQ Bot expedites administrative processes and answers common health and benefits queries, reducing the demand for call center interaction. Finally, Sentiment Analysis, empowered by Google's Vertex AI, analyzes member sentiments through chat to boost care service quality.

In October 2024, the company launched ReallyWell, a new platform that combines clinical support, wellness services, and contextual navigation, leveraging GenAI to create personalized health experiences. ReallyWell featured a WellBeing CoPilot that provides contextualized content and recommendations, an NCQA-accredited Health Risk Assessment tool, and a Dynamic Wellness Score. The platform offers one-click access to nurses or health coaches and integrates clinical support, wellness services, and navigation across the care continuum.

Key customers and partnerships

In June 2024, the company partnered with League to enhance the maternity care experience in the US. Through the partnership, Pager Health's 360 Enterprise Orchestration tool was integrated into League’s health engagement platform.

In May 2024, Pager partnered with AXA Partners Mexico (APM) to expedite care navigation. Through the partnership, Pager’s platform was integrated with APM’s processes to strengthen health services through automation, including ground ambulance, doctor-at-home, and its 24-hour medical advice line.