Pager

Pager offers personalized care navigation solutions to payers, employers, and healthcare providers. Pager’s in-network nurses direct members to primary care doctors and specialists via video consultations and in-person appointments as well as team-based care coordination, after-care, and follow-up services. In addition, physicians use Pager to share electronic health records across their network, manage appointments and monitor patient care. Its main offering, Pager 360, is an enterprise care collaboration and communication platform for multi-disciplinary teams,

Pager also offers SaaS solutions including a white-labeled app and plug & play software development kit that can be used by any customer with a virtual care platform.

As of September 2021, the company claims that its platform has driven more than 30% utilization, and saved an average of USD 190 per clinical encounter. The company additionally claims that it has seen an average annual consumer encounter growth of nearly 800% between 2019 and 2021.

In April 2024, the company announced the development of three applications utilizing Google Cloud's GenAI capabilities. The new GenAI apps, "Chat Summation," "FAQ Bot," and "Sentiment Analysis," were designed to streamline healthcare practices and are equipped with unique features. Chat Summation instantaneously summarizes member interactions, saving time on documentation. The FAQ Bot expedites administrative processes and answers common health and benefits queries, reducing the demand for call center interaction. Finally, Sentiment Analysis, empowered by Google's Vertex AI, analyzes member sentiments through chat to boost care service quality.

Funding and financials

Pager last raised funds in September 2021, when the company completed a Series C funding round in which raised USD 70 million in a combination of both debt and equity funding. The round was led by Susquehanna Private Equity Investments, along with participation from other venture capital firms, while debt funding was provided by Silicon Valley Bank. The proceeds were set aside to enhance capacity, product development as well as expand its footprint across the US, Latin America, and worldwide. Additionally, the funds were also earmarked to fuel the growth and advancement of its Pager 360 solution.