Zeta Global offers a marketing platform containing deep insights on customer behavior, which can be leveraged by firms for customer acquisition and growth via omnichannel marketing solutions. At the heart of Zeta Global’s offering is a customer data platform (CDP) that contains consumer behavioral and transactional data from proprietary sources as well as data from third-party partners and public data. This is then combined with AI to provide marketing intelligence.
In February 2023, the company unveiled the beta launch of ChatBotZeta, a solution that reads and synthesizes consumer signals from Zeta's data cloud to generate conversational insights. In September 2024, Zeta Global unveiled Zeta Media Engine, a new AI-powered solution for people-based marketing.
Zeta Global’s edge is the proprietary data it has access to, which consists of 5.4 billion unique global customer identifiers (as of September 2021). These are drawn from more than 235 million proprietary US consumer data and a further 515+ million data from individuals globally. The firm has expanded its first-party data via acquisitions, the most recent being its acquisition of ArcaMax in March 2022, which added a further 10 million in “permissioned US identities”. Zeta Global also claims to be the only platform offering a single unified marketing platform that combines data with marketing automation and omnichannel marketing capabilities.
Key customers and partnerships
As of February 2023, 1,000+ customers which include one in three Fortune 100 enterprise customers had subscribed to Zeta Global’s platform.
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